Summary
Overview
Work History
Education
Skills
References
Values
Timeline
Generic
Agnes TIPI

Agnes TIPI

Greerton,Tauranga

Summary

Dynamic Partnership & Network Lead at Health NZ with a proven track record in stakeholder engagement and process improvement. Enhanced health outcomes through strategic initiatives and strengthened relationships with Pacific communities. Skilled in data analysis and effective communication, fostering collaboration to drive impactful change in health services.

Overview

19
19
years of professional experience

Work History

Partnership & Network Lead

Health NZ
Te Manawa Taki
12.2024 - Current
  • Collaborated with Regional Pacific Director and team to implement strategic direction of Ola Manuia, aligning with Te Pae Tata goals.
  • Integrated national health approaches within regional frameworks for enhanced service delivery.
  • Led Pacific initiatives and delegated projects to Programme Managers, focusing on improving health outcomes.
  • Employed continuous improvement frameworks to ensure sustainability of health enhancements through evaluation and feedback.
  • Supported program delivery across health sectors, government agencies, providers, and Pacific communities.
  • Enhanced health literacy among consumers and communities while increasing awareness of available services for clinicians.
  • Strengthened relationships with community stakeholders and Pacific Providers to monitor targeted health initiatives.

Māori Health Services Advisor

ACC
Tauranga, Bay Of Plenty
08.2022 - 11.2023
  • Supported delivery of ACC's Māori Health strategy through rongoā Māori service, honoring Te Tiriti o Waitangi.
  • Facilitated design and enhancement of rongoā Māori service using mātauranga Māori and ACC expertise.
  • Designed and implemented learning resources for ACC kaimahi to enhance mātauranga rongoā for kiritaki.
  • Developed Rongoā Practitioner Handbook to guide vendors in navigating ACC, improving service delivery.
  • Led stakeholder engagement in kanohi ki te kanohi hui to strengthen relationships and promote kaupapa Māori services.
  • Contributed to performance monitoring framework design for rongoā practitioners, complaints, and escalation processes.
  • Streamlined access and outcomes for kiritaki via improved request pathways and reporting systems.
  • Assessed applications from rongoā practitioners for ACC registration, ensuring compliance with Rongoā Advisory panel standards.

Recovery Coordinator

ACC
Tauranga
04.2019 - 08.2022
  • Guided clients with complex injuries to obtain appropriate support for recovery.
  • Facilitated cultural responsiveness in case management for Māori clients and whānau since August 2021.
  • Established positive relationships through whakawhanaungatanga with clients, whānau, and providers.
  • Utilized Tē Whāre Tapa Whā framework to develop effective recovery plans and goals.
  • Received consistent positive feedback for client engagement and successful outcomes.
  • Provided buddy support for new recruits to ensure smooth transitions into ACC.
  • Led team meetings and learning huddles to communicate objectives and expectations effectively.

Team Leader Supported Recovery (Secondment)

ACC
Tauranga
02.2022 - 04.2022
  • Guided and supported a team of Recovery Coordinators to achieve client outcomes.
  • Coached team members, celebrating achievements and fostering growth opportunities.
  • Facilitated onboarding of new team member into ACC while working remotely.
  • Promoted health, safety, and wellbeing initiatives to enhance team engagement remotely.
  • Conducted learning huddles to boost knowledge and capabilities within the team.
  • Collaborated with regional leaders to ensure consistent processes and effective change management.
  • Managed claim portfolio proactively during secondment period.

Case Coordinator

ACC
Counties Manukau
09.2017 - 03.2019
  • Proactively managed client support for recovery from low-complexity injuries.
  • Achieved recognition as 2nd Top Performer for Return to Work and Independence outcomes.
  • Contributed to Engagement & Leadership team, fostering performance through team activities.
  • Facilitated onboarding process by providing buddy support for new team members.
  • Assumed acting Team Leader responsibilities as needed.

Customer Support Officer

ACC
Counties Manukau
01.2016 - 09.2017
  • Delivered customer service to clients, utilizing Samoan language to enhance engagement and resolve queries.
  • Performed operational administration tasks for branch staff and Executive Officer.
  • Served as Privacy Ambassador, promoting information security within team and branch.

Immigration Officer

Ministry of the Prime Minister & Cabinet
Apia, Samoa
07.2006 - 12.2014
  • Processed, profiled, and monitored passenger arrivals and departures at airports and seaports.
  • Collaborated with Transnational Crime Unit to analyze risks and target border criminal activities.
  • Conducted operational plans addressing fraud and people smuggling in partnership with agency members.
  • Facilitated local training sessions after participating in overseas workshops and trainings.

Education

Foundation Certificate - Science

National University of Samoa
Apia
12.2004

Pacific Senior Secondary School Certificate & Samoa National School Certificate -

St Mary's College
Apia
12-2003

Skills

  • Te Tiriti partner
  • Relationship management
  • Stakeholder engagement
  • Dispute and conflict resolution
  • Problem solving
  • System & Process improvement
  • Data analysis and interpretation
  • Interpersonal skills
  • Effective communication
  • Team collaboration

References

  • Pollyanne Taare, ACC, Rotorua, M: 021 740 668 E: Pollyanne.Taare@acc.co.nz
  • Carole Todd, ACC, Tauranga, P: (07) 579 0323 E: Carole.Todd@acc.co.nz
  • Albert Pati, Pacific Business Trust, M: 0211573638 E: Albert.Pati26@gmail.com
  • Talifaia Fa'atonu-Sila, Ministry of the Prime Minister & Cabinet, Apia, Samoa, P: (685) 20291 E: talifaia.faatonu@mpmc.govt.ws

Values

  • Aroha | Alofa
  • Wairuatanga | Fa'atuatua
  • Tika | Amiotonu
  • Pono | Fa'amaoni
  • Whānau | Āiga
  • Manaakitanga | Fa'aaloalo
  • Whanaungatanga | Teu le vā
  • Āwhina | Tautua
  • Kaitiakitanga | Tausi ma puipui
  • Whakaiti | Loto Maualalo

Timeline

Partnership & Network Lead

Health NZ
12.2024 - Current

Māori Health Services Advisor

ACC
08.2022 - 11.2023

Team Leader Supported Recovery (Secondment)

ACC
02.2022 - 04.2022

Recovery Coordinator

ACC
04.2019 - 08.2022

Case Coordinator

ACC
09.2017 - 03.2019

Customer Support Officer

ACC
01.2016 - 09.2017

Immigration Officer

Ministry of the Prime Minister & Cabinet
07.2006 - 12.2014

Foundation Certificate - Science

National University of Samoa

Pacific Senior Secondary School Certificate & Samoa National School Certificate -

St Mary's College

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Agnes TIPI