Akiko Kawakami
Christchurch,NZ
Summary
Bilingual IT and Customer Support professional with over 15 years of experience in software development, business system operations, and client service. Proven track record in developing and maintaining business applications in Japan, with additional experience supporting financial consultants and small businesses in accounting and system management. Recently engaged in freelance projects focused on Shopify, web development, and process automation, demonstrating a commitment to innovation and efficiency. Recognized for reliability, technical adaptability, and a strong dedication to enhancing customer satisfaction.
Overview
22
22
years of professional experience
Work History
Morning Stocker
PAK'nSAVE Moorhouse
06.2021 - Current
- Monitored stock levels and reported discrepancies to the inventory team
- Maintained neat shelves, assisted customers, and operated equipment for restocking
- Adapted to a fast-paced environment and upheld safety protocols for lifting
- Collaborated with team to achieve daily restocking goals
Freelance E-commerce Solutions Developer
GOOD FROM DAY ONE LIMITED
08.2024 - 12.2024
- Developed and customized Shopify-based online stores for clients, handling theme design, functionality enhancements, and app integration.
- Implemented inventory synchronization and POS system integration to connect online and in-person sales channels.
- Managed domain setup, email server configuration, and related technical infrastructure to ensure smooth operations.
- Delivered tailored, efficient, and visually appealing e-commerce solutions optimized for business growth.
Virtual Assistant / Project Specialist
BPO Technology Inc.
06.2020 - 08.2021
- Provided remote administrative and accounting support for two corporate clients, handling daily bookkeeping, invoicing, and schedule management.
- Served as a project specialist, managing multiple initiatives beyond general assistant work.
- Contributed to social media management, website development, and business process automation projects.
- Collaborated with internal and client teams to streamline workflows and improve digital operations.
Finance & IT Support Specialist
Comrades Co., Ltd.
12.2009 - 03.2012
- Managed accounting tasks including invoicing, cash flow, and monthly/year-end closing support.
- Maintained internal IT systems, including network, PCs, and software troubleshooting.
- Provided technical support to clients for financial and management systems.
- Prepared data analysis and reports to support decision-making.
- Delivered user training and created manuals for new systems or software implementations.
- Acted as a liaison between IT and finance teams, proposing improvements and coordinating with clients.
Software Developer
Hammock Corporation
07.2003 - 09.2010
- Developed and maintained business software solutions, including AssetView (IT asset and security management system) and OCR-based data verification systems.
- Worked on both front-end and back-end components using PHP, Java, and SQL to improve data processing efficiency and system usability.
- Collaborated closely with the support and implementation teams to deliver customized solutions for clients and provide technical assistance during deployment and maintenance.
- Gained strong experience in system architecture, database management, and customer-oriented software development.
- Troubleshot complex software issues, providing timely resolutions that minimized downtime for end users.
- Troubleshot complex software issues, providing timely resolutions that minimized downtime for end users.
Education
Bachelor of Arts - Humanities
Musashi University
1-26-1 Toyotama-kami, Nerima-ku, Tokyo 176-8534, JSkills
- IT Support & Troubleshooting for clients and internal systems
- Web & System Development (Shopify, PHP, JavaScript, SQL, WordPress)
- Process Automation & System Integration (POS / Inventory / Cloud tools)
- Accounting Support & Data Management
- Bilingual Communication (Japanese / English)
- Project Coordination & Cross-functional Collaboration
- Reliable, detail-oriented, and quick to learn new technologies
Languages
English
Japanese
Timeline
Freelance E-commerce Solutions Developer
GOOD FROM DAY ONE LIMITED
08.2024 - 12.2024
Morning Stocker
PAK'nSAVE Moorhouse
06.2021 - Current
Virtual Assistant / Project Specialist
BPO Technology Inc.
06.2020 - 08.2021
Finance & IT Support Specialist
Comrades Co., Ltd.
12.2009 - 03.2012
Software Developer
Hammock Corporation
07.2003 - 09.2010
Bachelor of Arts - Humanities
Musashi University