Alex Zheng
Epsom,Auckland
Summary
Second-year Accounting student at the University of Auckland with an interest in finance and business management. Passionate about developing my own skills with first-hand learning from professionals in the field. Active listener and wish to learn and observe to further develop my own abilities whilst working seamlessly with staff and professionals.
Overview
3
3
years of professional experience
Work History
Crew Trainer
St Pierres
Newmarket, Auckland
01.2023 - 07.2024
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Ensured that all safety protocols were followed during training sessions.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Encouraged open communication between trainees and management throughout the learning process.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Planned and delegated group and individual work assignments to trainees.
- Instructed new team members on correct procedures for operations.
Cashier
Kiwi Roast
Takanini, Auckland
11.2021 - 01.2022
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered phone calls to assist customers with questions and orders.
Education
Bachelor of Commerce - Accounting And Business Management
University of Auckland
11-2025
High School Diploma -
Auckland Grammar School
12-2022
Skills
- Active Listening
- POS system operations
- Continuous Improvement
- Policies and Procedures
- Processing payments
- Quality Assurance Controls
- Skills Assessment
- Cash Handling
- Relationship Management
- Complaint resolution
- Guest inquiries
- Customer Relations
- Customer service excellence
- Written and verbal communication
- Conflict Resolution
- Problem-Solving
- Team Contributions
- Teamwork and Collaboration
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Limited
Affiliations
- Gym
- Kickboxing
- Table Tennis
References
References available upon request.
Timeline
Crew Trainer
St Pierres
01.2023 - 07.2024
Cashier
Kiwi Roast
11.2021 - 01.2022
Bachelor of Commerce - Accounting And Business Management
University of Auckland
High School Diploma -
Auckland Grammar School
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