Alma Dyson

Work History

Online Personal Shopper

Woolworths New Zealand

04.2020 - Current

Researched customer preferences to curate personalized shopping experiences
Streamlined order processing by efficiently managing customer requests and feedback.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Worked productively with customers to meet order requirements and service expectations.
Consistently met deadlines and quality goals for accuracy and timeliness.
Collaborated with vendors to ensure timely delivery and quality of products.
Tracked substitutions and informed customers of changes.
Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from Customers
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Participated in team meetings and staff training sessions.
Entrusted to handle confidential and sensitive situations in professional matter.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Assisted customers in selecting products based on preferences and dietary requirements
Communicated with customers regarding product availability and substitutions effectively.
Coordinated delivery schedules to meet customer expectations and improve satisfaction rates.
Collaborated with team members to optimize fulfillment processes and reduce errors.

Online Supervisor

Woolworths New Zealand

04.2020 - Current

Supervised daily online operations to ensure efficient order fulfillment and customer satisfaction.
Trained team members on best practices for inventory management and online customer service.
Implemented process improvements that streamlined workflow and enhanced productivity of the online department.
Coordinated with logistics teams to optimize delivery schedules and minimize operational delays.
Assisted in developing training materials for onboarding new staff in online supervision protocols.
Resolved customer inquiries and issues effectively, enhancing overall shopping experience for online clients.
Led team meetings to discuss challenges and share strategies for improving online service efficiency.
Enhanced customer satisfaction by efficiently addressing and resolving online inquiries.
Contributed to the ongoing success of the company by consistently meeting or exceeding performance targets while upholding the highest standards of professionalism, integrity, and ethical conduct.
Established clear objectives for team members, ensuring alignment with organizational goals while fostering a culture of accountability and ownership.
Streamlined communication channels for better collaboration within the team, resulting in improved productivity.
Conducted regular performance evaluations of team members, providing constructive feedback for professional growth opportunities and career advancement potential within the organization.
Oversaw order processing, inventory management, and shipping operations to ensure timely delivery of products to customers.
Defined clear targets and objectives and communicated to other team members.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Self Checkout Host

Woolworths New Zealand

06.2016 - 01.2021

Assisted customers with self-checkout operations, ensuring smooth transaction processes.
Educated shoppers on self-service technology, enhancing user experience and satisfaction.
Monitored checkout areas for cleanliness and safety compliance, maintaining a welcoming environment.
Resolved customer inquiries and issues promptly, fostering positive shopping experiences.
Collaborated with team members to streamline checkout workflows, improving efficiency during peak hours.
Conducted regular equipment checks to ensure functionality of self-checkout machines and tools.
Trained new staff on self-checkout procedures, promoting effective service delivery standards.
Assisted customers with self-checkout machine operations.
Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
Coordinated with cashiers to ensure seamless transitions between traditional checkout lanes and self-checkout stations during peak hours.
Reduced wait times for customers by effectively managing multiple self-checkout stations simultaneously.
Promoted a positive shopping experience, engaging with customers while they used the self-checkout machines to build rapport and offer assistance as needed.
Provided exceptional customer service, answering questions about products and guiding customers through the self-checkout process.
Assisted in loss prevention efforts by observing customer behavior and reporting suspicious activities to store management or security personnel when needed.
Resolved payment discrepancies swiftly, ensuring accurate transaction processing while maintaining a high level of customer satisfaction.
Trained new employees on proper usage of the self-checkout system, promoting consistent performance standards across the team members.
Contributed to store cleanliness by routinely organizing merchandise around the self-checkout area and removing discarded items promptly.
Diagnosed issues with self-checkout machines and manually processed transactions.
Maintained awareness of product locations to assist customers in finding requested items.
Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
Managed inventory control at self-checkout stations, conducting regular audits to maintain accurate stock levels and prevent shrinkage.
Learned duties for various positions and provided backup at key times.
Performed cash, card, and check transactions to complete customer purchases.
Processed refunds and exchanges in accordance with company policy.
Used POS system to enter orders, process payments and issue receipts.
Assisted customers with self-checkout machines, ensuring smooth and efficient transaction processes.
Monitored checkout areas to maintain cleanliness and organized product displays for enhanced customer experience.
Trained new staff on checkout procedures, promoting best practices and operational efficiency.
Resolved customer inquiries and technical issues, providing prompt support to enhance satisfaction.
Collaborated with team members to streamline workflows, optimizing service delivery during peak hours.
Conducted regular audits of self-checkout systems to ensure accuracy in pricing and inventory management.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Set up new sales displays each week with fresh merchandise.

Checkout Supervisor

Woolworths New Zealand

06.2016 - 01.2021

Trained and mentored new staff on checkout procedures and customer interaction best practices.
Supervised daily checkout operations, ensuring efficient customer service and a smooth transaction process.
Implemented inventory management systems to track stock levels and minimize discrepancies at registers.
Resolved customer complaints promptly, enhancing overall shopping experience and maintaining loyalty.
Monitored cashier performance, providing feedback to maintain high standards of service delivery.
Conducted regular audits of cash drawers to ensure accuracy and compliance with company policies.
Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
Implemented effective training programs for new staff members, resulting in increased productivity and improved service quality.
Promoted an atmosphere of teamwork among staff members, leading to better communication and increased efficiency.

Checkout Operator

Woolworths New Zealand

06.2015 - 01.2021

Operated POS systems, ensuring accurate transaction processing and customer satisfaction.
Assisted customers with inquiries, providing product information and resolving issues efficiently.
Maintained a clean and organized checkout area to enhance shopping experience.
Collaborated with team members to streamline checkout processes during peak hours.
Conducted cash handling procedures, ensuring accuracy in till balance at end of shifts.
Trained new staff on operational procedures and customer service standards to improve efficiency.
Monitored inventory levels at checkout, alerting management to low stock situations promptly.
Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items, and join reward programs.
Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
Actively listened to customer needs, recommending appropriate products or services when necessary.
Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
Restocked and organized merchandise in front lanes.
Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
Answered incoming calls to offer information and direct individuals to correct personnel.
Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
Maintained organized and orderly front end and removed carts, baskets, and debris.
Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
Operated register system to process new purchases, item returns, and merchandise exchanges.
Responded promptly to requests for assistance, spills and customer inquiries.
Performed cash, card, and check transactions to complete customer purchases.
Learned duties for various positions and provided backup at key times.
Processed refunds and exchanges in accordance with company policy.
Operated cash register to record transactions accurately and efficiently.
Used POS system to enter orders, process payments and issue receipts.
Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.

Cafe Assistant

Bus Stop Cafe

04.2010 - 04.2014

Provided exceptional customer service, ensuring positive dining experiences for all patrons.
Operated espresso machines and brewing equipment, maintaining high beverage quality standards.
Assisted in inventory management, tracking supplies to minimize waste and optimize stock levels.
Maintained cleanliness of workstations and dining areas, adhering to health and safety regulations.
Trained new staff on cafe operations and customer interactions, fostering a supportive learning environment.
Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
Promoted a positive work environment through clear communication and teamwork among staff members.
Demonstrated adaptability by cross-training in various roles within the cafe to ensure seamless coverage during absences or busy periods.
Continually improved personal performance by seeking feedback from supervisors and implementing suggestions for growth.

Cafe Assistant

Columbus Coffee

2014 - 2015

Assisted in daily operations, ensuring efficient service and customer satisfaction.
Prepared beverages and food items according to standardized recipes and quality standards.
Maintained cleanliness and organization of workstations to meet health and safety regulations.
Provided excellent customer service by actively engaging with patrons and addressing inquiries.
Managed inventory levels, restocking supplies as needed to minimize downtime during service hours.
Trained new staff on café procedures, fostering a positive learning environment for team development.
Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Supported daily operations by performing cash handling responsibilities accurately and efficiently.
Increased repeat business by fostering strong relationships with customers through exceptional service.
Coordinated catering orders for special events, ensuring timely delivery and set-up while maintaining excellent presentation standards.
Provided comprehensive training to new hires, equipping them with essential skills for success in their roles as Cafe Assistants.
Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Kept kitchen, counter and dining areas cleaned and sanitized.

Work Preference

Desired Job Title

Work Type

Salary Range

Important To Me

Summary

Overview

Work History

Online Personal Shopper

Online Supervisor

Self Checkout Host

Checkout Supervisor

Checkout Operator

Cafe Assistant

Cafe Assistant

Education

NCEA Level 1 2 & 3 -

Skills

Timeline

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