Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Timeline
Generic

Annie Fraser

Christchurch,NZ

Summary

Exhibiting a wealth of experience and determination, communication skills, and a solid foundation in customer service. Actively pursues chances to support colleagues and preemptively tackle emerging challenges. Dependable, with a track record of success in retail sales within fast-paced, high-energy settings. Skilled in transaction processing, cash management, operating registers, and organizing merchandise. Maintains a consistently elevated customer satisfaction level by promptly addressing customer queries, catering to their requirements, and effectively resolving issues as they occur.

Overview

6
6
years of professional experience

Work History

Casual Bar Staff

MultiEvents
Queenstown
06.2023 - Current
  • Customer service, Cleaning, Upheld a positive attitude, Used POS system to process sales, Kept alcoholic beverages well-stocked and organized to meet expected demands, Adhered to laws regarding alcoholic beverage services

Cheesery

Gibbston Valley Winery
Queenstown
12.2022 - Current
  • Prepping, cutting and wrapping a variety of cheese, Knowledge specialized in Whitestone cheese, Gained barista experience, Maintained positive customer relations by addressing problems headon and implementing successful corrective actions, Maintained a professional demeanor by staying calm when addressing unhappy or angry customers, Established team priorities, maintained schedules, and monitored performance, Completed store opening and closing procedures, Counted out cash drawers and balanced totals

Retail Assistant

Mooch
Queenstown
11.2018 - Current
  • Improved customer service by projecting friendly and knowledgeable attitude, Maintained tidy and organized store environment to comply with cleanliness standards, Greeted customers, helped locate merchandise, and suggested suitable options, Stocked merchandise, clearly labelling items, and arranging according to size or colour, Used POS system to process sales, returns, online orders, and gift card activations, Counted out cash drawers and balanced totals, Streamlined opening and closing procedures as integral member of store staff

Casual Art Department Film Work

Happy Film PTY Ltd
Queenstown
05.2021 - 05.2021
  • Construction of 9-meter-long sub for T.V commercial, Communication, Team and collaborative work, Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service, Suggesting new creative ideas

Education

Bachelor of Architectural Studies - Architecture

Ara Institute of Canterbury
11.2024

Bachelor of Engineering With Honours -

University of Canterbury
Christchurch, NZ

High School Diploma -

Wakatipu High School
12.2020

Skills

  • Cash Register Operation
  • POS Systems
  • Customer Service and Assistance
  • Persuasive Selling
  • Positive and happy attitude towards working
  • Dedicated and efficient worker
  • Respect
  • Teamwork and Leadership Skills
  • Time Management Skills
  • ArchiCAD Experience
  • Revit Experience

Interests

I have a passion for outdoor activities such as skiing, snowboarding, surfing, and mountain biking. Skiing has been a part of my life since I was a young child, and I continue to cherish the experience it brings me.

Accomplishments

During my high school years, my preferred subjects were Design and Visual Communication, Calculus, and Physics. At the end of Year 12 I had a given opportunity to attend a WIECAN course for aspiring female engineering students at the University of Canterbury which inspired me to study Engineering. Following my success in winning the Design and Visual Communication Award in year 13, I faced a decision between pursuing Engineering or Architecture. Initially starting with Engineering, I later transitioned to Architecture after my first year.

Timeline

Casual Bar Staff

MultiEvents
06.2023 - Current

Cheesery

Gibbston Valley Winery
12.2022 - Current

Casual Art Department Film Work

Happy Film PTY Ltd
05.2021 - 05.2021

Retail Assistant

Mooch
11.2018 - Current

Bachelor of Architectural Studies - Architecture

Ara Institute of Canterbury

Bachelor of Engineering With Honours -

University of Canterbury

High School Diploma -

Wakatipu High School
Annie Fraser