Ashley Zenovich
NEW PLYMOUTH,Taranaki
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. With many years within the Spark Company, it has given me a strong background in customer communications, system administration, sales, and support roles. Skilled in problem-solving and optimizing performance, committed to continuous learning and staying current with industry trends. After a five year gap to have my son and getting back into the work force, it has been a privilege to move up in roles over the past few years. I am now looking for a similar role that has the flexibility to work from home while still being in a similar industry.
Overview
16
16
years of professional experience
Work History
SME Delivery Leader
Spark Business Hub
NEW PLYMOUTH
05.2023 - Current
- Managed the ordering process from start to finish for all SME Business provisioning. These include mobile, landline, broadband, and accessories. This requires provisioning orders, tracking shipments, resolving discrepancies, and processing returns and credits as needed.
- Coordinated with cross-functional teams, such as sales, marketing, and IT departments, to resolve customer inquiries.
- Carried out clerical and administrative duties as i am the first point of contact for on-site support operations.
- Established and maintained favorable working relationships with team members, leadership as well as suppliers.
- Added and updated client interactions while provisioning orders through Salesforce and CRM.
- Handled all invoices daily and stock takes monthly.
Sales Support Administrator
Spark New Plymouth
NEW PLYMOUTH
08.2022 - 05.2023
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing systems for important documents, such as contracts and invoices.
- Maintained accuracy in invoice records through consistent auditing and correction of irregularities.
- Monitored emails, sorted mail, and distributed correspondence accordingly.
- Conducted weekly cycle counts and fulfilled orders as needed
- Managed returns processing, ensuring all relevant documentation was completed accurately.
- Consistently followed and updated company policies, including regular maintenance of fully stocked first aid kits.
Spark - Sales Consultant/manager
Spark Hub
NEW PLYMOUTH
01.2009 - 03.2017
- Tracked sales and foot traffic, prepared reports for business development, and attended daily meetings with store and regional managers.
- Organized and oversaw staff shifts and time off
- Effectively achieved monthly targets and motivated team with incentives.
- Enhanced sales team skill sets by actively collaborating with them on the floor.
- Maintained inventory levels by processing daily orders and conducting monthly stock takes.
- Managed promotion maintenance, ticketing, and marketing effectively.
- Ensured smooth phone activation and seamless service delivery by efficiently managing programming and contracts.
Education
Some College (No Degree) -
Spotswood Collage
New Plymouth, NZSkills
- Excellent Time Management and communication skills
- Proficient in Productivity Enhancement
- Self Motivated and work well within a team or individually
- Strong Attention to Detail
- Years of Inventory Oversight and Sales focus Roles
- Proficient in Privacy-Centric Account Handling
Accomplishments
- I was nominated and won an award this year for our spark SME conference 2024. I was awarded for the Top Delivery Lead in Squad 3.
References
References available upon request.
Timeline
SME Delivery Leader
Spark Business Hub
05.2023 - Current
Sales Support Administrator
Spark New Plymouth
08.2022 - 05.2023
Spark - Sales Consultant/manager
Spark Hub
01.2009 - 03.2017
Some College (No Degree) -
Spotswood Collage
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