Asma Shaikh
Auckland,New Zealand
Summary
A diligent and goal-driven professional with over 18 years in the hospitality industry in operations management, launching and operating, educational, senior living and retail locations. Proven leader and facilitator with demonstrated success in increasing bottom line performance through training, stock control, budget management and procurement.
Knowledgeable and gained expertise in maximizing resource utilization to support scalable operations and increase productivity by compiling weekly wages, staff scheduling, timely training, motivating towards growth and succession, incentivizing, and recognizing teams to ensure delivery of competent productive services towards optimizing the success of business and corporate reputation.
An energetic, proactive, ambitious, well organized, systematic with natural relationship-building and leadership talent. A responsive leader with strong commercial background combined with motivational and encouraging style with proven strong people skills and proven capability to communicate confidently with diverse audiences. Problem-solver and planner who takes on routine and complex job functions to promote business success with accountability and integrity.
Driven professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework.
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills, used to a great effect to succeed in a fast -paced and high-pressure environment. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
14
14
years of post-secondary education
Work History
Roving Chef / Manager
Fonterra - Sites (Te-Rapa, Canpac, Waitoa, Hautapu, Te-Awamutu)
Managing the daily operations of the Retail Outlet by overseeing retail operations to ensure all stations are operating efficiently and maintaining customer service standards
Compass-Group NZ Ltd - based at Tiptop - Mt. Wellington, Auckland
Catered high end functions on campus for graduation ceremonies, red carpet and blue carpet award events, campus sports and other extracurricular activities. Catered to Rugby and Netball team training
Compass - Group, Massey University - Food for Thought Cafe, Street Cafe, Browse Cafe, Auckland
Technical Support Specialist (Microsoft and IBM projects)
Intelenet, Mumbai, India
Graphic Design projects, Web Development, Photography
Freelance - Mumbai, Goa, India
External Examiner - IHM Porvorim and Fr. Agnel- Sanvordem. Guest Service Manager- Marriot - Panaji, Goa Operations Manager - La Paaz, Goa FOH Manager - Citadel, Goa Chef-de-partie - Majorda Resort, Goa Line chef - Bogmallo Resort, Goa Commi -Bambolim and la-paaz, Goa
Hospitality Overseas Snapshot - Goa, India
Multi-Site Manager
Summerset Group, Selwyn Foundation Group, East Cliffe, Auckland Surgical Centre
03.2015 - 01.2019
Head Chef, Sr. Sous Chef, Sous Chef, Line Chef, Commi
Rhubarb Café, Hobbiton, Madam Woo, Hilton Taupo, Classic Flyer, Over the Moon, Wooden Farmer, National Hotel, Alpha Street Kitchen
01.2014 - 01.2019
Facilitator / Tutor
Selwyn College, Orakei, Auckland Tertiary Education Centre
03.2019 - Current
- Adapted instruction methods based on participant feedback and engagement levels.
- Managed multiple projects simultaneously while maintaining quality standards.
- Adapted instruction methods based on individual learning styles.
- Prepared and administered tests to assess student understanding of course material.
- Conducted sub-group tutoring sessions with students to help them improve their performance.
- Implemented time management and organizational strategies to help students manage their study schedules.
- Facilitated discussions and interactive activities to promote engagement and deepen understanding of the subject matter.
- Fostered a positive and encouraging learning environment to boost students' confidence and motivation.
- Built student self-confidence by working through stages of study concepts and using positive reinforcement techniques.
- Engaged students through lectures and discussion, increasing classroom interaction to build inclusive learning environment.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
Food Services Production Manager
Te Whatu Ora- Health NewZeakand
Central CBB, Christchurch
October - Current
- Ran a process of delivereing almost 5000 meals per day, including the dietary required meals.
- Developed and implemented production schedules to ensure timely completion of projects.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Identified and solved complex staff problems that impacted management and production direction.
- Reviewed patient feedback to improve product quality customer satisfaction and process improvements.
- Trained staff on proper food handling techniques, sanitation protocols, and safety procedures.
- Reviewed customer feedback to improve product quality and customer satisfaction.
- Educated staff members on proper food handling procedures under safety regulations.
- Provided nutrition advice about food preparation techniques for improved health outcomes through dietician guidance.
- Collaborated with colleagues and other healthcare professionals to coordinate patient care.
- Monitored inventory levels and trained staff on how to order ordered materials as needed to maintain production operations.
- Worked with the dietician for food service and helped update patient meal programs and patient menus.
- Complete small level projects that did not need a project manager appointed as a special need and within budget to achive the results.
- Complete departmet level journal entries and then the monthly financials for P&L report.
- Participated in opening new ward opening projects for CDHB.
- Participated in most Non Clininical Commercial level meetings and workshops at Sr. Managemnet level to help deliver better service.
- Conduct performance meetings as and when required one-one, or with HR and at times with Union representatives.
- Keep Acc count slow by organising proper PPE for staff so as to keep staff feeling safe and encourage their wellbeing.
- Follow up on food safety errors, attend to complaints and apprpriately respond back.
Retail Manager
Compass Group - Base TipTop
Mt. Wellington, Auckland
03.2022 - 09.2024
- Hired, trained, mentored, and evaluated staff members regularly.
- Resolved customer complaints on time with a focus on satisfaction.
- Ensured compliance with safety regulations following company policy.
- Attended trade shows, conferences, and other industry events to stay current with trends.
- Improved productivity initiatives, managing budgets and accounts, coordinating itineraries, and scheduling appointments.
- Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales. Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. Connected with customers to provide assistance and collect feedback to optimize operations.
- Organized and updated schedules to optimize coverage for expected customer demands. Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service Maintained store staff by recruiting, orienting and training employees. Reviewed supply levels and aging inventory to forecast purchasing needs.
- Created and calculated purchase orders to follow price quotes and reductions.
- Tracked inventory and conducted cycle counts to maintain accurate records. Performed inventory cycle counting and identified discrepancies.
- Performed scheduled inventory counts and supply audits. Monitored stocking areas to adjust volumes and storage requirements driven by production activity. Handled sensitive and confidential employee information with complete discretion.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Drove employee feedback to deliver information to management for corrective action. Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
- Delegated work to staff, setting priorities and goals. Monitored inventory, cash and payroll processes to keep location running smoothly.
- Supported retail associates to drive quality performance and experiences for guests. Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Forecasted customer demand to set prices or credit terms for goods or services.
Directed or coordinated financial or budget activities to fund operations and maximize investments. Coordinated and directed activities of businesses or departments concerning production, pricing and sales. - Formed and sustained strategic relationships with clients.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Connected with customers to provide assistance and collect feedback to optimize operations. - Organized and updated schedules to optimize coverage for expected customer demands.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service - Maintained store staff by recruiting, orienting and training employees.
Reviewed supply levels and aging inventory to forecast purchasing needs. - Created and calculated purchase orders to follow price quotes and reductions.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Performed inventory cycle counting and identified discrepancies.
- Performed scheduled inventory counts and supply audits.
Monitored stocking areas to adjust volumes and storage requirements driven by production activity. - Handled sensitive and confidential employee information with complete discretion.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Drove employee feedback to deliver information to management for corrective action.
- Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
- Delegated work to staff, setting priorities and goals.
Monitored inventory, cash and payroll processes to keep location running smoothly. - Supported retail associates to drive quality performance and experiences for guests.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Performed regular price checks on competitor stores in order to remain competitive.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
Coffee Specialist and Technician
Concentrics - Nespresso, Auckland
03.2021 - 07.2022
Retail Unit Manager
Compass Group Base Tiptop
Mt. Wellington, Auckland
07.2020 - 08.2021
Channel Lead
09.2021 - 06.2021
Executive Head Chef
03.2018 - 03.2021
Supervisor
08.2020 - 09.2020
Covid Advisor
Telnet - Whakarongorau, Auckland- Covid Health Support Line
06.2020 - 08.2020
Department Manager (Deli, Seafood, Long-Life)
Progressives NZ Ltd - COUNTDOWN, Christchurch
01.2010 - 01.2012
Restaurant Manager and Graphic Designer
Indiyum, Christchurch, Canterbury
07.2006 - 11.2008
Education
Diploma in Culinary Arts and Patisserie -
Toi Ohomai Institute of Technology
Rotorua and Tokoroa, BOP, South Waikato11.2015
Diploma In Creative Designing -
Design And Arts School
Christchurch 02.2006 - 11.2008
Master of Science - Mathematics
University of Goa
Goa 06.1998 - 04.2000
Post Graduate Dip. In Computer Applications -
National Institute of Technology (NSIT)
Goa 01.1997 - 12.1997
Bachelor of Science - PCMB
University of Karnataka
04.1994 - 11.1997
Diploma In Hotel Management -
Indian Institute of Hotel Management
GOA 04.1993 - 11.1997
Ex. MBA (in Progress) -
Massey University
Albany Northshore, AucklandSkills
- Collaborative, Hands-On Team Leadership
- Customer Service Management
- Efficiency & Quality Improvements
- Productivity and development
- Cultural Change, mentoring and elevating Team Performance
- Problem solving and trouble shooting
- Staff Hiring and Training Management
- Establishing new processes and procedures
- Resource Allocation, Performance Evaluation and Monitoring
- Coaching, Mentoring and Assignment Delegation
- Process Improvements
- Cost Reduction, Budget Control, Quality Assurance and P&L Oversight
- Business Development
- Staff Management
- Agenda Setting
- Contract Management
- Project Management
- Strategic Planning
- Task Delegation
- Financial Management
Languages
- English, Native/ Bilingual
- Hindi, Native/ Bilingual
- Urdu, Native/ Bilingual
- Marathi, Native/ Bilingual
- Bengali, Limited
- Arabic, Limited
- Kannada, Limited
Hobbies and Interests
- Travel
- Photography
- Foraging
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native language
Interests
Travelling, photography
Timeline
Retail Manager
Compass Group - Base TipTop
03.2022 - 09.2024
Channel Lead
09.2021 - 06.2021
Coffee Specialist and Technician
Concentrics - Nespresso, Auckland
03.2021 - 07.2022
Supervisor
08.2020 - 09.2020
Retail Unit Manager
Compass Group Base Tiptop
07.2020 - 08.2021
Covid Advisor
Telnet - Whakarongorau, Auckland- Covid Health Support Line
06.2020 - 08.2020
Facilitator / Tutor
Selwyn College, Orakei, Auckland Tertiary Education Centre
03.2019 - Current
Executive Head Chef
03.2018 - 03.2021
Multi-Site Manager
Summerset Group, Selwyn Foundation Group, East Cliffe, Auckland Surgical Centre
03.2015 - 01.2019
Head Chef, Sr. Sous Chef, Sous Chef, Line Chef, Commi
Rhubarb Café, Hobbiton, Madam Woo, Hilton Taupo, Classic Flyer, Over the Moon, Wooden Farmer, National Hotel, Alpha Street Kitchen
01.2014 - 01.2019
Department Manager (Deli, Seafood, Long-Life)
Progressives NZ Ltd - COUNTDOWN, Christchurch
01.2010 - 01.2012
Restaurant Manager and Graphic Designer
Indiyum, Christchurch, Canterbury
07.2006 - 11.2008
Diploma In Creative Designing -
Design And Arts School
02.2006 - 11.2008
Master of Science - Mathematics
University of Goa
06.1998 - 04.2000
Post Graduate Dip. In Computer Applications -
National Institute of Technology (NSIT)
01.1997 - 12.1997
Bachelor of Science - PCMB
University of Karnataka
04.1994 - 11.1997
Diploma In Hotel Management -
Indian Institute of Hotel Management
04.1993 - 11.1997
Diploma in Culinary Arts and Patisserie -
Toi Ohomai Institute of Technology
Ex. MBA (in Progress) -
Massey University
Roving Chef / Manager
Fonterra - Sites (Te-Rapa, Canpac, Waitoa, Hautapu, Te-Awamutu)
Managing the daily operations of the Retail Outlet by overseeing retail operations to ensure all stations are operating efficiently and maintaining customer service standards
Compass-Group NZ Ltd - based at Tiptop - Mt. Wellington, Auckland
Catered high end functions on campus for graduation ceremonies, red carpet and blue carpet award events, campus sports and other extracurricular activities. Catered to Rugby and Netball team training
Compass - Group, Massey University - Food for Thought Cafe, Street Cafe, Browse Cafe, Auckland
Technical Support Specialist (Microsoft and IBM projects)
Intelenet, Mumbai, India
Graphic Design projects, Web Development, Photography
Freelance - Mumbai, Goa, India
External Examiner - IHM Porvorim and Fr. Agnel- Sanvordem. Guest Service Manager- Marriot - Panaji, Goa Operations Manager - La Paaz, Goa FOH Manager - Citadel, Goa Chef-de-partie - Majorda Resort, Goa Line chef - Bogmallo Resort, Goa Commi -Bambolim and la-paaz, Goa
Hospitality Overseas Snapshot - Goa, India
Food Services Production Manager
Te Whatu Ora- Health NewZeakand
October - Current
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