BRADY FREEMANTLE
Wellington,WGN
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Central Processing Officer
Ministry of Social Development
10.2023 - Current
- Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Provided excellent customer service by promptly addressing inquiries and resolving issues related to application processing.
- Contributed to the overall success of the organization by consistently delivering high-quality work and maintaining a strong commitment to excellence in all aspects of application processing.
Contact Service Worker
Victim Support
03.2023 - 10.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Production Worker
PEC Ltd/Gallagher Fuel Systems
09.2021 - 02.2023
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Maintained maximum organisation and productivity by properly sorting project components.
Case Manager
Ministry Of Social Development
11.2019 - 02.2020
- Helped clients receive appropriate, high-quality care with reasonable results.
- Partnered with social workers and case managers to develop and implement individualised plans and documented client interactions and interventions in electronic systems.
- Identified needs of individual clients and coordinated responses based on their needs.
Front of House Staff
Ashhurst Inn
04.2018 - 11.2019
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Stayed ready for quick turnovers by pre-bussing tables.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Prepared alcoholic beverages such as standard cocktails for guests.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Observed diners to respond to additional requests and determine when meal completed.
- Helped guests at tables when in need of assistance.
Case Manager
Ministry of Social Development
12.2018 - 02.2019
- Helped clients receive appropriate, high-quality care with reasonable results.
- Partnered with social workers, and case managers to develop and implement individualised care plans and documented client interactions and interventions in electronic systems.
- Identified needs of individual clients and coordinated responses based on their needs.
Labourer
Awapuni Race Course
04.2016 - 01.2018
Education
Bachelor of Engineering - Mechanical Engineering
Massey University
02.2019
High School Diploma -
Feilding High School
Feilding, NZ2018
Feilding High School
02.2017
Feilding High School
Feilding, MWT02.2016
Skills
- Quality Inspections
- Machine Setups
- Component Examination
- Data Accuracy
- Critical Thinking
- Eligibility Assessments
- Telephone Etiquette
- Emotional Awareness
- Social Work
- Case Planning
- Clients Rights
- Case Conferences
- Application processing
- Document verification
- Deadline management
- Applicant interviews
- Customer service
- Time management
- Excellent communication
- Critical thinking
Timeline
Central Processing Officer
Ministry of Social Development
10.2023 - Current
Contact Service Worker
Victim Support
03.2023 - 10.2023
Production Worker
PEC Ltd/Gallagher Fuel Systems
09.2021 - 02.2023
Case Manager
Ministry Of Social Development
11.2019 - 02.2020
Case Manager
Ministry of Social Development
12.2018 - 02.2019
Front of House Staff
Ashhurst Inn
04.2018 - 11.2019
Labourer
Awapuni Race Course
04.2016 - 01.2018
Bachelor of Engineering - Mechanical Engineering
Massey University
High School Diploma -
Feilding High School
Feilding High School
Feilding High School
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