Chantel Harman
Blenheim,MBH
Summary
Proven leader at Kathmandu with a track record of enhancing customer satisfaction and streamlining checkout processes. Expert in cash handling and workplace safety, I excel in creating positive environments and managing multicultural teams. My approach has consistently improved operational efficiency and customer service standards.
Overview
17
17
years of professional experience
Work History
Checkout Supervisor
PAK'nSAVE
11.2023 - Current
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural team, enforcing compliance with operational policies and procedures.
Assistant Store Manager
Kathmandu
02.2017 - 06.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- With the branch manager ensured all KPIs were met and complied with
Barista
Varied Locations
01.2007 - 01.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Skills
- Workplace Safety
- Time Management
- Cash handling expertise
- Customer Service
Timeline
Checkout Supervisor
PAK'nSAVE
11.2023 - Current
Assistant Store Manager
Kathmandu
02.2017 - 06.2022
Barista
Varied Locations
01.2007 - 01.2017
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