COCO (KE) WANG
Auckland,New Zealand
Summary
I am a dedicated and reliable person with a background in Property Studies from the University of Auckland. My prior role at Spencer granted me valuable insights into their workflow, providing a nuanced understanding of the significance of different deadlines. Since joining KO, I have refined my customer service skills and gained proficiency in various internal systems such as Kotahi, Objective, IDP, and others. I possess a comprehensive understanding of KO's policies and procedures, collaborating closely with both internal and external teams to ensure the delivery of best value to our customers. These experiences harmonize effectively with the expectations associated with the Maintenance Supervisor role.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Advisor Customer Support
Kainga Ora Home and Community
10.2022 - Current
- Effectively and professionally handling a substantial volume of both inbound and outbound calls
- Log maintenance jobs with diverse priorities and interpret associated timeframes judiciously
- Subsequently, promptly engage with the relevant teams upon the emergence of the need to address a work order
- Acquainted with Kainga Ora's systems, encompassing Kotahi, Objective, IDP, and other relevant platforms
- Comprehend Kainga Ora's organizational structure, internal workflow processes, and related timeframes
- Collaborating closely with internal and external stakeholders, including HSM, MS, placement team, and MP, among others
- Recognizing and addressing customer requirements through the provision of precise information, troubleshooting, and delivering effective solutions
- Ensuring thorough documentation of all customer interactions within our database for convenient reference
- Performing a range of administrative duties, such as processing refunds and managing email communications.
Administrator and Co-ordinator
Spencer Henshaw Ltd
04.2022 - 10.2022
- Supervise task administration, ensuring compliance with contractual plans in alignment with Kainga Ora's quality standards, policies, and procedures
- Additionally, ensure timely payment to subcontractors
- Understanding the diverse range of Kainga Ora's properties, including CGH, HLP and complex buildings, and proactively initiating contact when necessary to address and follow up on inquiries
- Collaborating closely with front-line staff, maintenance supervisors, and subcontractors to ensure timely completion of tasks within the specified deadlines
- Responding to Kainga Ora’s and their tenants’ enquiries and resolving complaints within KPI time frame
- Inform Operations Team Leaders through regular reports and updates on critical matters.
Senior Sales Representative
OK Gift Shop
09.2008 - 02.2016
- Stimulate sales, process customized orders, and facilitate online purchases
- Onboarding and training of new staff
- Perform various administrative tasks, including email correspondence and file processing.
Tour Guide, Team leader
Shanghai CITIC International Travel Agency Ltd
10.2000 - 05.2007
- Execute all planned itineraries with a commitment to delivering high-standard customer service
- Offer quotes and services for personalized itineraries
- Adapt schedules and routes, address diverse emergencies on a daily basis
- Cultivate and enhance positive relationships with stakeholders, including travel agencies, bus companies, hotels, restaurants, and other relevant entities.
Education
Bachelor of Property -
The University of Auckland
Bachelor of Arts -
Dalian Foreign Language University
Skills
- Possess robust customer service and communication skills
- Acquainted with Microsoft Excel
- Hardworking with a can-do attitude
- Demonstrate proficiency in multitasking and effective decision-making
- Adaptable and flexible
- Self-motivated
Certification
- Level 1 Japanese Language Proficiency Test Certificate
- New Zealand full drive license
Languages
English
Chinese
Japanese
Timeline
Advisor Customer Support
Kainga Ora Home and Community
10.2022 - Current
Administrator and Co-ordinator
Spencer Henshaw Ltd
04.2022 - 10.2022
Senior Sales Representative
OK Gift Shop
09.2008 - 02.2016
Tour Guide, Team leader
Shanghai CITIC International Travel Agency Ltd
10.2000 - 05.2007
Bachelor of Property -
The University of Auckland
Bachelor of Arts -
Dalian Foreign Language University
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