SKYE MORRIS
Mangere,Auckland
Summary
I am Currently working as a Customer Support Advisor in the Manukau CSC, Which I really Enjoy. I am Skilled in working while under pressure and within a timely manner. I also manage admin task in my current role and manage other open queues. Chur Line, and IWD, I also work in the overnights space which can have its challenges.
I personally enjoy my learning about my Maori Culture and Herritage, Walking my dog, and Cooking.
My Iwi: Tuhoe, Te Arawa, Ngati Kahu, Nga Puhi
Overview
1
1
Certification
Work History
Advisor Customer support
Kainga Ora, TBC
- 01.2021
- Inbound call center
- Case management Inbound call center
- Manage email inbox
- Admin task
- Accounts
- Log maintenance request
- Reaching targets and goals
Customer service Representative
SRC AA
- 10.2020
- Managing large amounts of calls in a timely and effectivemanner
- Locating members in very remote areas across NZ
- Demonstrating empathy and resolving problems on thespot
- Using strong product knowledge and problem-solvingskills to assist members that are broken down.
- Ability to work well under pressure
- Reaching KPI's.
Room service
Pullman Hotel
10.2018 - 10.2018
- Mini bar
- Waitressing
- Bar/Barrister
- Exceptional customer service
- Meeting and Greeting
Education
GED -
Edgewater College
Pakuranga, NZ11.2017
Skills
- Troubleshooting
- Service and support
- Documentation and reporting
- Computer software savvy
- Customer service
- Conflict resolution
- Critical thinker
Certification
- LEVEL 1, 2 AND 3 NCEAEdgewater CollegeNational 2017 Completed
- Certificate in Contact Centre Operations (level 3) 2019 Completed
- Te Wananga O Aotearoa - Bicultural Social ServicesManakitangata (level 4) - 2023 Completed
Additional Information
Margaret Patelo - Kainga Ora Manukau Team Leader Phone: 021920613
Email: Margaret.petelo@kaingaora.govt.nz
Jason Koning - AA Team Manager Phone: 09 966 9978 Email: Jkoning@aa.co.nz
Languages
Maori
Full Professional
Timeline
Room service
Pullman Hotel
10.2018 - 10.2018
Advisor Customer support
Kainga Ora, TBC
- 01.2021
Customer service Representative
SRC AA
- 10.2020
GED -
Edgewater College
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