Dennis Raemaki

• Gained NZQA – New Zealand Certificate Contact Centres (Level 3)- 10 April 2018
• Customer interaction with Kainga Ora Tenants, Team Leader/Senior/Housing Support Managers, Maintenance Teams/Partners
• Thorough, Organized and Task Orientated
• MSD, Redirections and Income Related Rent, Transfers
• Log Maintenance Work Orders/Complaints/Compliments follow up on jobs
• Excellent work ethics, adapt to change and enjoy a good laugh
• Up skilled in Admin Tasks
• Alemba V-Fire (Kāinga Ora Enquiries)
• · Rent Debt and Tenac (Not Working)
• Unestablished Debt (UED’s)
• Credit & Refunds
• Vacated Debt
• An eye for detail, committed to achieving goals

Due to this experience, I am an expert in

navigating Kotahi, WDE, IDP and Objective.

Word, Excel, Outlook

• Coordinate roll out of computers to franchises in Wellington Region
• Organizing scheduling Adhoc and Refresh requests jobs to Service Engineers
• Maintain Database and Vantive
• Liaising with Dispatch, Procurement Support, Ingram-Micro Warehouse, Franchises
• Follow up Customer queries
• Set up of New Access Cards

• Fault logging for new EOS System Roll-Out through ARS
• Responding to Customer queries
• Following up and resolving faults
• Learning and Understanding the EOS System

• Laying Data Cabling
• Working within specified Project Timeframes
• Customer relations
• Time/Self Management

• Provide 1st Level Support for ANZ Voice Network
• Manage Requests within agreed Service Levels
• Investigate faults to determine issue and fix where applicable
• Determine if Hardware or Network problems
• Manage Voice System Programming and Administration
• Maintain Billing and Configuration Management Systems
• Coordinate and Record Issues
• Liaising with Contractors
• Customer Service

• Cabling/Patching Phones and PC Connections
• Installation of New Data and Voice Connections
• Programming and Installing Telephones and Data Connections
• Ability to relate to Staff and Management at all levels
• Managing large Corporate relocation Moves
• Adhering to tight Project Deadlines
• Maintaining Voicemail and Repartee
• Configuring Switches
• Undertake PABX Programming changes
• Manage IP Addresses allocation
• Obtain resolutions within agreed Service Level Agreements
• Liaise with Clients such as TeleExpress, Datacom and Telecom
• Maintaining Database Records
• Ordering and completion of Invoicing