Open To Work
Courtney Smith
Christchurch,New Zealand
Work Preference
Summary
Learning and Development professional with extensive experience in coordinating and facilitating training programs and on the job support. Expertise in coaching, quality assessment, and creating supportive learning environments that enhance learner outcomes and build confidence. Seeking a fully remote role to apply knowledge in developing impactful training solutions while ensuring work-life balance.
Overview
18
18
years of professional experience
Work History
Capability Developer
Ministry of Social Development
2018 - Current
- Coordinate end-to-end delivery of a 26-week national programme for new Case Managers, managing learner enrolments, training logistics, resources, LMS and practice systems, and communicating changes to stakeholders.
- Facilitate face-to-face learning using discussion, practical activities, scenarios and role play. Connect policy and systems to real client situations, encourage critical thinking and adapt delivery while maintaining the national framework.
- Coach learners in their home sites, sit in on appointments and provide guidance without taking over. Use mistakes as learning opportunities, recognise progress and build confidence. Assess new Case Manager development weekly against capability milestones using learner and manager feedback.
- Assess learner work against required standards for accuracy and compliance. Provide evidence-based feedback, identify recurring errors and use results to inform corrective action and development needs.
- Analyse regional quality results to identify learning gaps and work with the Capability team to deliver targeted training across 9 Christchurch sites. Review subsequent results to measure impact and inform future learning.
Earlier MSD Experience
Ministry of Social Development
2008 - 2025
- Held roles across MSD including Team Manager Capability, Work Focused Case Manager, Work Search Seminar Facilitator, Processing Officer and General Case Manager.
- Led 8 Capability Developers across the top of the South Island, working with regional and site leadership to plan learning and communicate organisational changes.
- Supported clients into employment, facilitated group work-search seminars, processed up to 80 pieces of benefit review work daily with >90% accuracy and timeliness, and provided administrative support including supplier reconciliations and records management.
Additional Learning & Development Experience
Ministry of Social Development
- Deliver weekly briefings and site updates, translating multiple information sources into key changes, accuracy trends, practical tips and engaging learning content.
- Coordinate regional training with Capability Developers, identifying needs, developing resources and facilitating sessions.
- Support learners and experienced Case Managers to apply learning and build confidence.
Skills
- Training coordination
- Learning assessment
- Stakeholder communication
- Quality analysis
- Curriculum development
- Group facilitation
Qualifications And Licenses
- New Zealand Certificate in Adult and Tertiary Teaching (Level 4), Ministry of Social Development
- New Zealand Certificate in Public Sector Services (Level 4), Ministry of Social Development
- Full New Zealand Class 1 Driver Licence
Timeline
Additional Learning & Development Experience
Ministry of Social Development
Capability Developer
Ministry of Social Development
2018 - Current
Earlier MSD Experience
Ministry of Social Development
2008 - 2025