Elaine Miranda
North Shore,Auckland
Summary
I am a dedicated Financial Underwriter and Broker with an acquired Level 5 certification in General Insurance who has worked in the insurance industry for Over 4 years enabling me to develop a wide set of skills to support any number of professional settings. Timely focus on meeting, internal and external customer expectations in addition to proactive communication and diligence ensures I am a valuable member of the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Lines Insurance Broker
Gallagher NZ
Auckland CBD, Auckland
10.2023 - Current
- Developed and maintained relationships with clients to ensure their insurance needs were met.
- Researched and analyzed data to determine appropriate coverage for clients' assets.
- Provided advice on policy changes, additions, or modifications to existing policies.
- Created proposals for new clients outlining the benefits of different types of personal lines insurance policies.
- Prepared renewal documents for existing customers in a timely manner.
- Assisted clients in understanding their coverage options, including deductibles, limits, exclusions, and endorsements.
- Analyzed risk exposures associated with each potential client's unique circumstances prior to recommending coverage solutions.
- Identified potential leads through investigation of competitors' territories and used penetration techniques to land new business.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
CUSTOMER SERVICE & UNDERWRITING CONSULTANT
Suncorp NZ
Auckland central
03.2022 - 09.2023
- Handling queries from Customer's and partners; resolving or escalating customer complaints; identify, resolved or escalate quoting, processing or underwriting issues to ensure Excellent Customer experience
- Contributing to ensure great customer and partner relationships are established, enhancing and maintaining efficient and effective underwriting, maximizing point of contact resolution
- Providing a customer focused and profitable underwriting solution for existing and New Business in line with the underwriting Guideline
- Processing quotes, New business, Renewals, Endorsements and Cancellations in accordance with the Authority Levels set out in the underwriting license to ensure the maintenance of profitable business and appropriate risk cover for the client
- Processing payments and liaising with partners and customers regarding outstanding premiums and arranging for adjustments and policy cancellations where necessary.
PERSONAL INSURANCE CONSULTANT
IAG Ltd
Albany, Auckland
01.2020 - 02.2022
- Reviewing application for insurance coverage, reporting from loss control consultants and actuarial studies to determine if applicant for property and casualty insurance is an acceptable risk
- Evaluating the experience of a risk against what is anticipated for the class of business under review
- Assuring adequate pricing of individual risks and recommending changes beneficial to the company in underwriting policies and procedures
- Utilizing knowledge of commercial lines automated systems to develop information for new or renewal policies
- Preparing quotations for agents and answering questions from agents, policyholder, or prospects
- Assisting sales agents with questions about applications and the likelihood of acceptance
- Recommending and declining a risk for which an equitable price level cannot be charged or which may not fit in the company's line of coverage
- Accompanying the sales agents on calls to prospects or present clients to explain technical aspects of the policy development and costing.
Education
Master of Business Management- Major Marketing - Management
Massey University
Auckland12-2018
Bachelor of Computer Engineering - Computer Science And Programming
Don Bosco Institute of Technology
India05-2015
Skills
- People Management & Leadership
- Analytical Thinking
- Conflict Resolution
- Critical Thinking and Attention to detail
- Organised and Efficient
- Building Rapport
- New Business Development
- Product Knowledge
Certification
- ANZIIF:- Level 5 Certificate in General Insurance.
- Google Digital Garage :- Certificate in Fundamentals of Digital Marketing
Affiliations
- Badminton
- Carrom
- Basketball
- Swimming
- Travelling
Languages
English
Professional
Hindi
Elementary
References
References available upon request.
Timeline
Personal Lines Insurance Broker
Gallagher NZ
10.2023 - Current
CUSTOMER SERVICE & UNDERWRITING CONSULTANT
Suncorp NZ
03.2022 - 09.2023
PERSONAL INSURANCE CONSULTANT
IAG Ltd
01.2020 - 02.2022
Master of Business Management- Major Marketing - Management
Massey University
Bachelor of Computer Engineering - Computer Science And Programming
Don Bosco Institute of Technology
- ANZIIF:- Level 5 Certificate in General Insurance.
- Google Digital Garage :- Certificate in Fundamentals of Digital Marketing
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