Elisha Saparamadu
Wellington,New Zealand
Summary
Recent graduate of Victoria University of Wellington with a Bachelor of Commerce in Information Systems and Management. I bring strong interpersonal and communication skills, along with a collaborative approach and a commitment to excellence.
After gaining experience in business and technology, I realised my passion for supporting others' growth, particularly in early childhood education. This led me to pursue a career change, and I am currently studying for a Graduate Diploma of Teaching (ECE) at Te Rito Maioha. I’m eager to apply my skills in problem-solving, communication, and teamwork in a fulfilling teaching role, where I can inspire and nurture young minds.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Xero
09.2024 - 06.2025
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Utilized Salesforce software to track interactions with customers, ensuring accurate records for future reference or dispute resolution purposes.
Information Advisor
STATS NZ
05.2023 - 05.2024
- Respond promptly and professionally to customer inquiries via phone, Live Chat, email, and in-person interactions.
- Educate customers on various official statistics and datasets tailored to their needs, emphasizing the value of each.
- Expand knowledge of the Official Statistics System to better serve customers and contribute to organizational goals.
- Used database to research, gather, analyze and present data.
Banker
Bank of New Zealand
05.2021 - 05.2023
- Advised customers on suitable financial products based on their needs.
- Demonstrated comprehensive knowledge of bank services, products, and fees to facilitate informed decision-making.
- Ensured confidentiality of sensitive bank records and client information.
- Managed a portfolio of customers, proactively identifying and addressing financial discrepancies and fraud risks.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Sales Assistant
Number One Shoes
04.2019 - 01.2021
- Provided personalized product recommendations and advice to customers.
- Cultivated a welcoming environment by engaging with customers and addressing their footwear needs effectively.
- Managed cash transactions accurately and efficiently while delivering exceptional customer service.
- Facilitated stock management processes, including stocktakes and inventory ordering to meet customer demand.
Education
High School -
Sacred Heart College
Lower Hutt, Wellington01.2017
Bachelor of Commerce - Information Systems - Management Information Systems
Victoria University of Wellington
Wellington, NZ12-2022
Early Childhood Education
Te Rito Maioha
Wellington, NZ06-2026
Skills
- Written & Verbal Communication
- Product promotion
- Sales
- Computer Literate
- CRM software - Salesforce
- Client advocacy
- Data entry
- Call centre operations
- Teamwork and collaboration
- Customer service
Certification
- NCEA Level 3 with Merit endorsement, Sacred Heart College (2017)
- ICDL certificate - Sacred Heart College (2017)
- The Duke of Edinburgh's Bronze Award (2014)
LANGUAGES
English
Sinhalese
Timeline
Customer Experience Specialist
Xero
09.2024 - 06.2025
Information Advisor
STATS NZ
05.2023 - 05.2024
Banker
Bank of New Zealand
05.2021 - 05.2023
Sales Assistant
Number One Shoes
04.2019 - 01.2021
High School -
Sacred Heart College
Bachelor of Commerce - Information Systems - Management Information Systems
Victoria University of Wellington
Early Childhood Education
Te Rito Maioha
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