FISI MOALA
Auckland,New Zealand
Summary
Intelligent and detail-oriented Customs Broker committed to accuracy and thoroughness. Knowledgeable with import and export customs, laws and regulations. Considerate professional with exceptional communication and problem-solving skills. Patient and engaging Customs Broker assists customers in high-stress, fast-paced settings. Adept at implementing creative problem-solving skills to coordinate multi-faceted logistics.
Overview
6
6
years of professional experience
Work History
Customer Services/Claims
DM Dunningham Limited
Penrose
12.2022 - 05.2023
- Demonstrated proficiency in providing excellent customer support as the primary interface with clients.
- Processing phone orders
- Process orders over the counter, assist and solve queries in the showroom & provide quotes for all the machines in the showroom
- Ensured timely resolution of customer issues related to damaged or missing products
- Maximized productivity in claim processing.
- Coordinated online order processing and payment settlements, leveraging credit card methods like Visa.
- Coordinated and monitored the import and export activities of international shipments
- Ensured compliance with customs regulations and government requirements.
- Maintained up-to-date knowledge of laws and regulations governing trade operations
Customer Services/Company Emails
PBT Express Freight Network
Mt Wellington
08.2019 - 12.2022
- Provided quotes and completed freight bills
- Offered support to customers by answering their freight-related questions and performing quotes calculations.
- Demonstrated expertise in managing shifts and overseeing the main reception area, with a focus on maintaining accurate transportation records and visitor paperwork.
- Implemented strategies to increase KPI metrics.
- Ensured efficient handling of customer inquiries through effective management of Customer Services Email.
- Led efforts in resolving customer issues through effective problem-solving
Sales Consultant: Call Center Environment
Air NZ
Takapuna
09.2018 - 11.2018
- Enhanced efficiency and effectiveness of primary contact point
- Efficiently handled flight bookings and alterations on customer tickets
- Developed and maintained relationships with clients to increase sales revenue.
- Provided detailed product information to customers, including features, prices, and availability.
BUSINESS SUPPORT OFFICER
ICL Immigration Consultant Ltd
Newton Auckland
07.2017 - 08.2017
- Managed and provided administrative support for complete front office operations
- Provided administrative support to the team, including preparing and editing documents, scheduling meetings and organizing travel arrangements.
- Provided comprehensive support to clients in navigating travel logistics and securing appropriate accommodations
- Maintained filing systems, databases and spreadsheets for tracking project progress, customer information and inventory levels.
- Successfully supervised training programs and oversaw budget management for the Admin area
- Managing various client databases as an Analyst for specific market growth
- Successfully led various promotional campaigns and implemented strategic plans for brand development
- Managed and organized a diverse range of student applications, facilitating the process of interview appointment scheduling for chosen candidates.
Customer Service Representation
Courier Post, New Zealand Post
East Tamaki
01.2013
- Ensured outstanding customer service delivery while surpassing sales targets and enhancing operational efficiency
- Expertise in handling escalated situations and offering impactful feedback
- Proven track record of effectively managing both domestic and international calls
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Freight Investigations
PBT Express Freight Network
Mt Wellington
- Investigated and resolved complex cases involving financial fraud, embezzlement, and other white-collar crimes.
- Analyzed evidence to determine the nature of violations and identify potential suspects.
- Developed and implemented strategies for conducting investigations and collecting evidence.
- Conducted surveillance operations using advanced technology to monitor suspect activities.
- Interviewed witnesses and suspects to obtain statements regarding criminal activity.
- Organized, analyzed, evaluated, interpreted, and reported on investigative information.
- Collaborated with law enforcement agencies in support of ongoing investigations.
Key Account Consultant: ( Dedicated Team)
PBT Express Freight Network
Mt Wellington
- Maintained oversight over a large volume of communications for the 11-12 Key accounts portfolio
- Organized meetings between stakeholders to discuss project details and timelines.
- Ensured seamless communication and coordination with all key accounts.
- Delivered timely and accurate daily reports to enhance communication among key stakeholders such as accounts holders, managing directors, operations team, and CEO
- Conducted research and analysis of market trends, customer behaviors, and competitive landscape.
- Held frequent meetings with both account and sales managers to proactively tackle freight-related challenges.
- All daily scheduled freight to ensure pick up and delivery as arranged
- Skilled in the use of booking software, Dangerous goods management, Salesforce proficiency, and expertise in RCS freights.
- Assist and prepared meetings including training new staff members
- Assist with planning to review account progress, Data analysis, and process improvement
- Played a role in expanding accounts and creating innovative products.
- Maintained oversight of air and shipping cargo on a daily basis to ensure timely delivery, with special attention given to urgent freights.
- Assisted in developing new methods for data collection and analysis techniques.
Office Support Person/Customer Services (night shift position)
Halls Direct
East Tamaki
- Maintain high level of professionalism and competence in every client interaction, Duty Managers, Team Leaders and Business Owners
- Liaise with Operation Managers, arranging truck and trailer from the yard
- Assist in risk assessment and mitigation activities for all drivers
- Liaise with team leaders, Operations Managers, supervisors -operations background
- Maintaining the Health and Safety of each driver especially break times
- Ability to use the current software Truckmate
- Ability to use Eroad software to maintaining the deliveries schedules of each individuals driver.
TEAM LEADER - Crew ship, floor team
Renaissance Tours
Auckland
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
Housekeeping
Quay West Hotel
Auckland Central
- Performed housekeeping duties to keep facilities clean and neat.
- Conducted regular performance reviews for housekeeping staff members.
- Created weekly schedules for housekeeping staff based on availability of rooms.
Fine's Officers
Henderson District court
Henderson
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Conducted investigations into complaints from customers or employees regarding violations of company policy.
Education
Certificate of Responsible Service of Alcohol (RSA) -
Somers Ellite Training
04.2017
Certificate of Travel And Tourism Level 3 - Hospitality Administration And Management
Quantum Education Group
Auckland, NZ01.2013
Diploma in Business Administrations -
Best Training
01.2006
Internship student: Travel Consultant -
United travel
Skills
- Trade Compliance
- Customs Compliance
- Shipping procedures
- Cross-Border Operations
- Customs Brokerage
- Transportation Planning
- Import-Export Regulations
- Freight Forwarding
- Strong negotiation skills
Accomplishments
- Guest speaker, Student: Graduation Ceremony, Motivational speaker
- Enrolment day student helper: applications, role play, photocopying documents
- Board of Trustee Member 2010/2013
- Parent Representative, Rosebank Primary School, Avondale
References
Available upon Request
Timeline
Customer Services/Claims
DM Dunningham Limited
12.2022 - 05.2023
Customer Services/Company Emails
PBT Express Freight Network
08.2019 - 12.2022
Sales Consultant: Call Center Environment
Air NZ
09.2018 - 11.2018
BUSINESS SUPPORT OFFICER
ICL Immigration Consultant Ltd
07.2017 - 08.2017
Customer Service Representation
Courier Post, New Zealand Post
01.2013
Freight Investigations
PBT Express Freight Network
Key Account Consultant: ( Dedicated Team)
PBT Express Freight Network
Office Support Person/Customer Services (night shift position)
Halls Direct
TEAM LEADER - Crew ship, floor team
Renaissance Tours
Housekeeping
Quay West Hotel
Fine's Officers
Henderson District court
Certificate of Responsible Service of Alcohol (RSA) -
Somers Ellite Training
Certificate of Travel And Tourism Level 3 - Hospitality Administration And Management
Quantum Education Group
Diploma in Business Administrations -
Best Training
Internship student: Travel Consultant -
United travel
Similar Profiles
GABRIEL NZEWIGABRIEL NZEWI
Appointment Setter | Marketing Manager at DM LUSTROUS CARS LIMITEDAppointment Setter | Marketing Manager at DM LUSTROUS CARS LIMITED
Angupale HalidiAngupale Halidi
Operations Manager at Dm Electronics Recycling LimitedOperations Manager at Dm Electronics Recycling Limited
Shiju K NShiju K N
PROCUREMENT EXECUTIVE at Aster DM Healthcare Limited (Aster Medcity Hospital)PROCUREMENT EXECUTIVE at Aster DM Healthcare Limited (Aster Medcity Hospital)