Henry Manueli
Christchurch,New Zealand
Summary
As a Pasifika man, it is my nature to advocate and serve my people. I apply my Pacific worldview in the workplace by contributing to the team culture and mahi I am working on. I do this by nurturing the vā (relational space) between myself, my colleagues, and the stakeholders I am working alongside to flourish our relationships.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
Work History
Order Remediation Engineer
Spark NZ
Christchurch, New Zealand
08.2010 - Current
- Resolving and completing various Copper and Fibre Broadband issues to ensure the end customer has service.
- Collaboration with cross-functional teams, integrating expertise with other areas of knowledge to help achieve common goals.
- Communicating with technicians when issues arise with Voice over Fibre installations.
Visa / Verification Officer
Immigration NZ
Suva, Fiji
03.2006 - 07.2010
- Processing and issuing of New Zealand visa's which required critical thinking whilst adhering to NZ Government Legislation and instructions.
- Conducting interviews.
- Verification of documents.
Customer Service Representative
Telecom Fiji Contact Centre
Suva, Fiji
10.2004 - 03.2006
- Answered customer telephone inquiries promptly and efficiently to resolve issues utilizing strong interpersonal and communication skills.
- Raising orders or referring issues to the relevant part of the company to fix customer issues.
Office Clerk/Paralegal/Accounts Clerk
Howards Barristers & Solicitors
Suva, Fiji
09.1998 - 08.2004
- General office administration in a law firm.
- Conducting all forms of legal searches at various government agencies and institutions.
- Drafted professional letters, documents and memoranda for business and client purposes.
- Organized tasks by level of urgency and importance to make best of use time and resources.
- Took initiative to self-assign administrative tasks in line with business and legal guidelines to maximize impact.
Various
Various
Suva, Fiji
01.1991 - 12.1996
- 1991 Gentroniks Tonga
- 1992 DHL Courier
- 1993 Taubmans Paints
- 1994 Cardos Bar and Grill
- 1996 Sigma Security
Education
Certificate of Higher Education -
Marist Brothers Secondary School
Suva 01.1987 - 12.1990
Skills
- Time management
- Communication skills
- Problem-solving
- Multilingual
- Customer-focused
- Leadership
- Proposal development
Languages
English
Fluent
Fiji
Fluent
Tonga
Beginner
Hindi
Beginner
Rotuman
Beginner
Timeline
Order Remediation Engineer
Spark NZ
08.2010 - Current
Visa / Verification Officer
Immigration NZ
03.2006 - 07.2010
Customer Service Representative
Telecom Fiji Contact Centre
10.2004 - 03.2006
Office Clerk/Paralegal/Accounts Clerk
Howards Barristers & Solicitors
09.1998 - 08.2004
Various
Various
01.1991 - 12.1996
Certificate of Higher Education -
Marist Brothers Secondary School
01.1987 - 12.1990
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