James Alapatt
Auckland,New Zealand
Summary
Collaborative leader dedicated to promoting an engaged and empowering work culture through strong partnerships with coworkers. Proven ability to build and maintain relationships with diverse stakeholders in fast-paced settings. Detail-oriented team player with exceptional organizational skills. Seeking a full-time position that utilizes excellent interpersonal, time management, and problem-solving skills. Organized Clinic Scheduler with background in managing patient appointments, directing clinic flow, and coordinating medical staff schedules. Skilled in using scheduling software, maintaining patient confidentiality while providing exceptional customer service, and solving scheduling conflicts efficiently. Demonstrated improvement of patient satisfaction scores through effective communication and timely coordination of services.
Overview
27
27
years of professional experience
Work History
Ophthalmology Clinic Schedule Administrator
Greenlane Clinical Centre - Auckland District Health Board
Auckland, New Zealand
03.2023 - Current
- My role as an eye clinic scheduler involves managing patient’s schedules and ensuring smooth operations within a healthcare setting
- Key duties include coordinating appointments, providing patient information, handling inquiries, and managing electronic records.
- Answered incoming calls and responded to customer inquiries.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Supported departmental activities by providing clerical assistance as needed.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Maintained positive working relationship with fellow staff and management.
Mix Operator
TIP TOP Ice Cream
Auckland, New Zealand
05.2022 - 03.2023
- Self-motivated with a strong sense of personal responsibility
- Developed and maintained courteous and effective working relationships
- Responsibilities included recipe building, batching recipes, mixing, blending, and pasteurizing ice creams.
Manager
Chevron Sams Food Mart
Georgia, United States
04.2004 - 05.2022
- Responsible for eight employees, hiring, payroll, purchasing, and sales
- Accomplished multiple tasks within established timeframes
- Onboarded new employees, evaluated strengths, adjusted job assignments, and recorded inventory sales.
Internship Student & Assistant Stewarding Manager
Hotel Hyatt Regency Atlanta
Georgia, United States of America
09.2002 - 03.2004
- Reported back to instructor for day-to-day tasks
- Communicated effectively with faculty and staff, interacted with customers, delivered clerical support, assisted in serving large functions, and monitored food preparation.
Bartender
Restaurant Jamuna
Leeuwarden, The Netherlands
12.2000 - 08.2002
- Kept bar presentable and well-stocked, performed opening and closing duties, organized inventory, and followed alcohol awareness procedures.
Bartender
Jubilee Hotel
Troodos, Cyprus
02.2000 - 08.2000
Bartender
Troodos Hotel
Troodos, Cyprus
12.1997 - 07.1999
Education
Bachelor's Degree: International Hospitality Management -
Christelijke Hogeschool - Leeuwarden, The Netherlands
09.2002
Associate Degree in Business Administration: Business Administration in Hospitality Management -
Cyprus College - 6 Diogenous Street, Nicosia-Cyprus
08.2000
Higher Secondary Certificate -
St. Xaviers's School - Loyola Hall, Gujarat, India
INDIA03-1992
Skills
- Customer Relationships
- Operational Efficiency
- Defensive Strategies
- Customer Needs Assessments
- Complex Problem-Solving
- Time Management
- Adaptability and Flexibility
- Effective Prioritization
- Analytical Approach
- Professionalism
- Problem-Solving
- Adaptability
- Excellent Communication
- Clerical Support
- Written Communication
- Clinical Support
- Problem-solving aptitude
- Patient Database Maintenance
- Customer Service
- Computer Proficiency
- Appointment Setting
- Attention to Detail
- Decision-Making
- Documentation and Recordkeeping
- Teamwork and Collaboration
- Effective Communication
Languages
- English
- Hindi
- Gujarati
- Malayalam
Timeline
Ophthalmology Clinic Schedule Administrator
Greenlane Clinical Centre - Auckland District Health Board
03.2023 - Current
Mix Operator
TIP TOP Ice Cream
05.2022 - 03.2023
Manager
Chevron Sams Food Mart
04.2004 - 05.2022
Internship Student & Assistant Stewarding Manager
Hotel Hyatt Regency Atlanta
09.2002 - 03.2004
Bartender
Restaurant Jamuna
12.2000 - 08.2002
Bartender
Jubilee Hotel
02.2000 - 08.2000
Bartender
Troodos Hotel
12.1997 - 07.1999
Bachelor's Degree: International Hospitality Management -
Christelijke Hogeschool - Leeuwarden, The Netherlands
Associate Degree in Business Administration: Business Administration in Hospitality Management -
Cyprus College - 6 Diogenous Street, Nicosia-Cyprus
Higher Secondary Certificate -
St. Xaviers's School - Loyola Hall, Gujarat, India
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