Jozina Sao-Mafiti
Manurewa,AUK
Summary
I am an enthusiastic person who is highly motivated to bring a wide range of skills to any role that I undertake. I have experience in leadership positions across the social services sector, I have 16 years’ experience in social services ranging in Health, Youth Development, Mental Health, Social Housing and Victim advocacy and Crisis intervention with Family Harm. I have excellent communication skills and enjoy working with a variety of people. I have worked as a strong team member in several different environments and roles. I am a quick learner and enjoy the challenges that new tasks and roles can bring. In addition, I believe that my life experience, training and employment history gives me the ability to relate to a broad range of people and look at problems and challenges from a variety of perspectives. I currently hold a Full NZ driver license and current first aid certificate.
- To work in the in client focused environment within the field of social services
- To be
Overview
15
15
years of professional experience
Work History
Team Leader Service Delivery – Co Response Car (Family Harm) Pilot Contract
Manaaki Tangata Victim Support
02.2024 - Current
- Manage and mentor staff including social worker
- Maintain professional relationships with NZ Police partners
- Ensure contractual outcomes are achieved
- Ensure rosters are covered each weekend
- Address any practice concerns
- Work in collaboration with Counties Manukau Police
- Assess crisis resolutions within the Family Harm space
- Provide Supervision
- Maintain an excellent level of professionalism.
Support Worker - Co Response Care
Manaaki Tangata Victim Support
01.2024 - 02.2024
- Crisis Intervention - Provide immediate crisis intervention to victims experiencing family harm who contact the police
- Collaboration with Police - Work collaboratively with Police during second attendance to families in crisis following the initial front-line police response
- Emotional and Practical Support - Offer emotional and practical support to victims of family harm
- Needs Assessment and Safety Planning - Complete comprehensive needs assessments and develop safety plans for victims
- Service Linkage - Connect families with appropriate services through the Safety Assessment Table
- Professional Relationship Management - Maintain respectful and professional relationships with Counties Manukau Police.
Housing Team Leader – Kaupapa Māori Youth Transitional Housing
Mā Te Huruhuru Charitable Trust
03.2023 - 12.2023
- Manage and mentor staff including SWRB Social workers
- Manage 3 key functions social services, Tenancy and Programme
- Ensure effective service delivery is maintained
- Ensure contractual outcomes are achieved
- Create and implement processes
- Monthly reporting to funders
- Network with key stakeholders
- Address any practice concerns
- Work in collaboration community network hui
- Assess crisis resolutions within the transitional housing space
- Provide systems training to staff
- Provide fortnightly Supervision
- Attend Network meetings and regular management meetings
- Maintain an excellent level of professionalism.
Service Manager (Mobile Mental Health Service/ Crisis Respite)
Kahui Tu Kaha
04.2019 - 03.2022
- Manage and mentor a team of 15 staff
- Ensure effective service delivery is maintained
- Network with key stakeholders
- Address any practice concerns
- Work in collaboration with CMDHB Clinical partners
- Assess crisis resolutions
- Staff training
- Payroll/timesheets
- Field mentoring
- Attend Network meetings and regular management meetings
- Maintain an excellent level of professionalism.
Support Worker – Mobile Mental Health (Community Living Services)
Kahui Tu Kaha
01.2020 - 02.2022
- Engage with Intensive Mental health clientele living with Chronic Mental health conditions
- Support and assist clients with independent living
- Mentoring and goal planning
- Build relationships with client and family and clinical partners
- Assist clients to liaise with WINZ / IRD and other community organisations where it may be challenging
- Maintaining good effective communication with clients their families, clinical partners
- Home visits
- Goals Plans to support independence.
Support Worker – Maternal Women’s Respite
Kahui Tu Kaha
02.2019 - 11.2020
- Engage with Woman and their babies who need respite
- Support and assist with baby cares while mum rests
- Application for flexifund for babies
- Worked rotating shifts
- Liaised with clinical partners
- Run personal self-care groups.
Youth Service Advisor – NEET/YP/YPP (KEYS)
Strive Community Trust
05.2016 - 04.2019
- Engage with youth aged 16-19 years old
- Support and assist young people in regard to their education
- Mentoring and goal planning
- Build relationships with client and family
- Assist/support young parents/partners in applying for Young Parent Payment with Work and Income
- Assist/support youth in applying for the youth payment
- Maintaining good effective communication with clients their families, schools and Private training establishments
- Assist Youth in applying for bank accounts – IRD number and creating CVs
- Supporting youth by pathway and transition into further education training or employment
- Home visits
- HEEAADDS assessments
- Administration- Filing – Uploading.
Whanau Support Worker (Rheumatic Fever Prevention Programme)
Turuki Health Care
02.2009 - 05.2016
- Working with Children aged 5-18 years old
- Throat swabbing
- Wound care
- Home visiting
- Administration
- Engagement with family
- Medication education / tracking
- Supporting families into healthier homes (AWHI)
- Working alongside registered Nurses and School in supporting young children who self-identify.
Senior Administrator (clinic)
Turuki Health Care
- Managing front desk ensuring a smooth flow of patient experience / visits
- Assisting GP/Nurse with referrals to other services
- Handling cash
- Claiming ACC / Maternity
- Providing exception customer service with professional patient experiences
- Invoicing
- Filing
- Administration.
Education
New Zealand school of Management
Wellington Institution of Technology
03.2021
Target Education
01.2017
Onehunga High School
01.2005
Skills
- Cultural Sensitivity
- Community Integration
- Client Advocacy
- Trauma Informed Care Framework
- High-Risk Populations Identification
- Skill Development
- Professional boundaries
- Confidentiality and Privacy
- Emotional Support
- Health and safety awareness
Personalobjectives
- To work hard in all I do to support my 4 children, husband and my grandmother.
- Willing to learn
- To be a role model to my children.
Personalachievementsinterests
- Received School Dux
- Junior sports girl of the Year / Sports scholarship
- Full NZ driver’s license
- Current First Aid Certificate
- Current CPI Certificate
- NZ Mentoring Certificate
- Youth leader for church
- Dedicated wife and mother to 4 beautiful children
- I love working with Rangatahi within our community
- Spending quality time with my elderly grandparents
- Singing / Dancing
Attributes
- Confident
- Approachable
- Hardworking
- Reliable
- Adaptable to change
- Team Player
- Humorous
- Motivated
- Positive attitude
- Independent
- Culturally sensitive
- Caring
- Advocate
- Cheerful
- Organised
- Respectful
- Honesty/ Integrity
- Problem Solving skills
- Leadership
- Dedicated
Personal Information
Date of Birth: 15/04/87
References
Available on request
Timeline
Team Leader Service Delivery – Co Response Car (Family Harm) Pilot Contract
Manaaki Tangata Victim Support
02.2024 - Current
Support Worker - Co Response Care
Manaaki Tangata Victim Support
01.2024 - 02.2024
Housing Team Leader – Kaupapa Māori Youth Transitional Housing
Mā Te Huruhuru Charitable Trust
03.2023 - 12.2023
Support Worker – Mobile Mental Health (Community Living Services)
Kahui Tu Kaha
01.2020 - 02.2022
Service Manager (Mobile Mental Health Service/ Crisis Respite)
Kahui Tu Kaha
04.2019 - 03.2022
Support Worker – Maternal Women’s Respite
Kahui Tu Kaha
02.2019 - 11.2020
Youth Service Advisor – NEET/YP/YPP (KEYS)
Strive Community Trust
05.2016 - 04.2019
Whanau Support Worker (Rheumatic Fever Prevention Programme)
Turuki Health Care
02.2009 - 05.2016
Senior Administrator (clinic)
Turuki Health Care
New Zealand school of Management
Wellington Institution of Technology
Target Education
Onehunga High School
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