KANNANN GANESH

Dynamic and driven customer service professional with nearly a decade of front-line experience in sales, hospitality, and team leadership. Recognized multiple times for award-winning leadership, I excel in delivering exceptional service and building high-performing, resilient teams in fast-paced, high-pressure environments. I bridge the gap between people and technology by communicating clearly and effectively, ensuring customers feel heard, supported, and satisfied. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

• Friendly, respectful, and empathetic communicator
• Rapid learner with clear thinking under pressure
• Resilient and culturally aware team player
• Active martial artist and coach, also a community volunteer for PETSIVVETS (veteran and first responder support through pet companionship)

• Ronald Singh, Krispy Kreme Auckland, Ronald.Singh@corrections.govt.nz
• Myla Obligacion, Krispy Kreme Chancery, myla_obligacion@aainsurance.co.nz, 022 080 7253
• Rapaere Newson, Game On Arcade, 021 0235 1354
• Aaron Fayers, Game On Arcade, fayers1209@gmail.com, 021 0228 9184

• Arcade Supervisor / Manager, Game On Arcade, Auckland, NZ, 10/01/20, 11/01/24, Oversaw day-to-day operations in a busy entertainment venue, driving customer satisfaction and team efficiency., Applied technical knowledge to streamline systems and reduce downtime post-COVID., Mentored and trained junior staff, building a positive and reliable team culture., Demonstrated flexibility and dedication, frequently covering additional shifts during peak times., Introduced data-driven improvements to improve service flow and guest experience., Delivered consistent, friendly service while managing barista duties and customer queries., Regularly handled and de-escalated difficult customer interactions, including intoxicated patrons.
• Team Leader (Award-Winning), Krispy Kreme, Auckland, NZ, 01/01/20, 10/01/20, Led front-of-house team in one of New Zealand's busiest Krispy Kreme locations, ensuring optimal service delivery., Achieved multiple performance awards for excellence in leadership and customer service., Managed daily reporting, navigated many day-to-day challenges, conflict resolution, and sales targets., Maintained poise under pressure, particularly during peak hours and promotional campaigns.
• Team Member / Barista, Krispy Kreme (Chancery Square), Auckland, NZ, 10/01/18, 01/01/20, Delivered consistent, friendly service while managing barista duties and customer queries., Assisted with improving closing shift procedures, boosting team efficiency.
• Suite Runner & F&B Server (Casual), Mt Smart & Eden Park Stadiums, Supported high-end VIP suites with top-tier food and beverage service., Adapted quickly to dynamic, high-volume events with professionalism and speed.
• Crew Member, Burger King, Henderson, NZ, 01/01/18, 09/01/18, Operated under pressure in one of the busiest branches in the city, delivering fast and friendly customer service.

• Available: Open Availability
• Driving License: Full NZ Driver's Licence

• Active martial artist, competitor, and coach
• Active community volunteer with an organization that excels in connecting pets with first responders and veterans to mitigate mental health issues and PTSD