Katrina Leggott-Rowse
Whitby,WGN
Summary
I am a recent graduate with a Bachelor of Arts and BA Honours degrees. I have previously held roles in food, retail, and hospitality, and am now seeking a research based position to use my skills in project management, data analysis, and attention to detail.
I am a highly-motivated person, good at problem solving, and keen to take on new challenges. I have a strong work ethic, am adaptable and have exceptional interpersonal skills. I am experienced in working unsupervised and work well under pressure. Whilst I see myself as a self-starter, I also enjoy working in a team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Light House Cinema
Pāuatahanui, Porirua
07.2022 - Current
- Completed opening and closing duties to facilitate business operations.
- Responsible for resolving customer complaints and advising resolutions to senior management.
- Proactively and pragmatically addressed any issues that arose during shifts to ensure a smooth business operation.
- Responded promptly and professionally to customer inquiries.
- Provided on-the-job training to 10 new staff members and newly appointed supervisors. This entailed the development of training materials and demonstrations.
- Ensured the safety of staff and customers at all times through health and safety compliance.
- Managed up to four staff members concurrently.
- Trusted to ensure cash on hand is available, secure, and balances at the end of each shift.
- Responsible for Inventory Management and ensuring sufficient stock is available at all times.
Sales Assistant
Bargain City
Porirua City Centre, Wellington
09.2021 - 07.2022
- Customer service, including helping customers find specific products, answering questions, and offering product advice.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Organised storeroom products according to store layout and product categories.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Processed orders accurately and efficiently using a POS system.
- Sole responsibility for maintaining and monitoring security of store.
In-Store Team Member
Domino's
Whitby & Porirua City Centre Stores, Porirua
06.2018 - 09.2021
- Worked through Covid-19 Level Three lockdown, adapting and adjusting to government guidelines, policies, and procedures to ensure business continuity.
- Assisted in training new In-Store Team Members when needed.
- Completed purchases and processed cash or credit payment.
- Maintained cleanliness standards of the store.
- Resolved customer complaints in a timely manner following the store's customer service policies.
- Ensured compliance with health and safety regulations within the store environment.
- Organised food preparation stations and regularly replenished supplies to ensure consistent on-time delivery.
Education
Bachelor of Arts With Honours - History
Te Herenga Waka Victoria University of Wellington
Wellington05-2024
Bachelor of Arts - History And Classical Studies
Te Herenga Waka Victoria University of Wellington
Wellington05-2023
Skills
- Project Management
- Data collection and analysis
- Detail-Orientated
- IT Proficient (MS Suite)
- Problem Solving
- Self-motivated
- Training and Mentoring
- Strong analytical skills/mindset
- Cross-Functional Teamwork
Affiliations
- Netball - Playing goal keep and goal shoot
- Films and Music
Certification
- NZ Driver's Licence
- Duty Managers Licence
- Licence Controller Qualification
References
References available upon request.
Timeline
Shift Supervisor
Light House Cinema
07.2022 - Current
Sales Assistant
Bargain City
09.2021 - 07.2022
In-Store Team Member
Domino's
06.2018 - 09.2021
Bachelor of Arts With Honours - History
Te Herenga Waka Victoria University of Wellington
Bachelor of Arts - History And Classical Studies
Te Herenga Waka Victoria University of Wellington
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