Travel
Hiking/Tramping
Family
Walking
Kent McKellar
Christchurch,NZ
Summary
Proficient Area Manager/Operations Management with experience meeting challenging targets and schedules while maintaining budgets and rewarding employee performance. Motivational leader with good problem-solving and group management skills. Successful at keeping employees on-task and achieving quality objectives.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
20
20
years of professional experience
Work History
Operations Manager
BNT Automotive
09.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Area Manager - South NZ
Supercheap Auto
07.2009 - 09.2022
- Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Consistently achieved 10+% sales increase over forecast.
- Built sales to over $38m by effectively rolling out new programs across 11 regional stores.
- Aligned procedures and protocols with changing business demands.
- Maximized sales by effectively rolling out new incentive programs across regional stores.
- Supervised 100+ employees, ensuring optimal productivity.
- Streamlined operations while administering all reporting and compliance procedures for site consisting of 12 managers and 110 total employees.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
Store Manager
Supercheap Auto
08.2005 - 07.2009
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
Some College (No Degree) - Diploma in Recreation And Sport
Southland Polytechnic
Some College (No Degree) - Certificate in Recreation
Southland Polytechnic
Some College (No Degree) - Certificate in Social Services
Southland Polytechnic
Skills
- Area management
- Commercial acumen
- Sales minded
- Resource Allocation
- Staff training
- Team building and motivation
- Revenue generation
- Collaboration
- Team management
- Staff development
- Relationship management
- Performance reviews
- Staff management
- Coaching and mentoring
- Interviewing and hiring
- Cash handling expertise
- Goals and performance
- Relationship building and management
- Excellent time management skills
- Attention to detail
- Strong team-builder
- Conflict resolution
- Operations management
Interests
Timeline
Operations Manager
BNT Automotive
09.2022 - Current
Area Manager - South NZ
Supercheap Auto
07.2009 - 09.2022
Store Manager
Supercheap Auto
08.2005 - 07.2009
Some College (No Degree) - Certificate in Recreation
Southland Polytechnic
Some College (No Degree) - Certificate in Social Services
Southland Polytechnic
Some College (No Degree) - Diploma in Recreation And Sport
Southland Polytechnic