Kimiora Ward

• Assisted clients in navigating healthcare systems and accessing necessary services.
• Coordinated client care plans with healthcare providers and community resources.
• Documented client interactions and updates in electronic health record systems.
• Acted as an advocate for clients.
• Assisted clients in finding work, registering and attending classes or seminars
• Engaged with organisations, such as Oranga Tamariki, Family lawyers, Budget advisors, Kainga Ora etc;, to ensure clients needs were being met.
• Maintained strong relationships

• Handled over the phone credit card payments
• Adjusted payment schedules based on customer requests for flexibility.
• Formulated process documentation to guide staff in standard procedures.
• Engaged with budget advisors to develop customer-focused financial solutions.
• Analysed bank statements to ensure validity

• Greeted customers, identified their needs and provided assistance with product selection.
• Supported other departments within the store when needed during busy periods or shortages in staff.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Managed inventory levels and organized merchandise displays for optimal visibility.
• Assisted customers in selecting products and provided personalized recommendations.
• Processed sales transactions accurately using point-of-sale systems.
• Maintained cleanliness and organization of the sales floor and storage areas.
• Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.

• Provided expert support on personal finance products, enhancing customer satisfaction
• Resolved inquiries through phone, email, and in-person interactions efficiently
• Trained new staff on company policies and effective customer support techniques
• Assisted in developing training materials for ongoing staff improvement initiatives
• Interpreted complex technical information into accessible language for non-technical users
• Collaborated with teams to devise strategies for rapid resolution of escalated issues
• Prioritized tasks to meet service goals while managing personal and team workflows
• Handled inbound/outbound calls and uploaded personal documents securely

• Weed Spraying (Paddocks, Grubbing Thistles)
• Milking Cows in rotary and hearing bone sheds

• Herd Testing
• Taking notes/records of cow tag numbers

Rearing Calves (450)

• feeding twice a day milk/meal, tagging calves, navel spraying, carrying 25kg bags of calf meal, maintaining good hygiene, injecting necessary medicines, completed calf rearing course, shifting herds of calves to allocated paddocks, recording calf id numbers, weighing, weaning from 80 kgs

▪ Merchandising ▪ Stock take ▪ Ordering Stock ▪ Front of house ▪ Money Handling ▪ Inbound phone calls