Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Keleni Tukula

Addington,Christchurch

Summary

Social Services professional skilled in case management, client advocacy, and resource coordination. Proven ability to navigate complex social systems and deliver impactful support to diverse client populations. Strong collaborator focused on achieving outcomes and adept at adapting to changing needs. Known for effective communication, problem-solving, and empathy in high-pressure environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Whanau Ora Navigator

Etu Pasifika Health Clinic
05.2021 - Current
  • Support families to develop and achieve long-term goals.
  • Create health and financial plans for improved wellbeing and independence.
  • Referral maintenance and overlooks referral processes
  • Provide welfare support for clinic/community families
  • Conduct education (safety and ECE plans), physical & mental health plans for families/individuals
  • Offer Mental Health Support and Social Services support to build healthy, resilient families
  • Oral Health Dental Initiative - 150 families involved.

Additional Navigator Responsibilities:

  • Conduct patient screenings for Family Violence (FV), Mental Health (MH), and Early Childhood Education (ECE) needs
  • Collaborate with clinicians to ensure comprehensive family care
  • Perform home visits, welfare and cold calls, and make referrals to external providers for FV/SV support
  • Coordinate disability care for immobile patients, including health plans with physiotherapists and Burwood Hospital
  • Support patients with moderate to complex medical conditions
  • Provide mental health support for families and children
  • Make internal and external referrals for social and medical services
  • Assist families with neurodivergent children through partnerships with Altogether Autism, Parent to Parent, PASG, and Christchurch Paediatrics.

Health & Disability Support Worker

Hohepa Canterbury
03.2020 - 03.2021
  • Organized and managed day programs and activities for residents
  • Facilitated fitness and outdoor one-on-one activities
  • Created and led audio reading groups
  • Provided individual mentoring and daily personal assistance
  • Supported nurses with medication charting
  • Assisted with meal preparation and kitchen duties

Administration

Northland Pasifika Trust
01.2016 - 09.2018


  • Scheduled appointments for trustees
  • Managed data inventory
  • Provided peer advocacy and student counselling
  • Organized youth conferences and school-leaver interventions
  • Supported sport and recreation programs
  • Assisted with project management initiatives

Education

Micro-Credential - Health Science

Auckland University of Technology
Auckland, NZ
06-2025

Mental Health & Addiction Certificate - Social Services

Ara Institute of Canterbury
Christchurch, New Zealand, NZ
05-2021

Trades Nursing Certificate - Nursing

NorthTec
null, NZ
10-2018

Skills

  • Team coordination experience
  • Emergency response training
  • Case documentation
  • Case management
  • Problem-solving
  • Relationship building
  • Decision-making
  • Conflict resolution
  • Client advocacy
  • Case planning
  • Community outreach
  • Clinical welfare
  • Emotional awareness
  • Needs assessment
  • Intervention plans
  • Direct patient care
  • Patient support
  • Social work

Certification

  • Health Coach
  • Mental Health Coach
  • Social Services, Mental Health & Addictions

Languages

English
Tonga

Timeline

Whanau Ora Navigator

Etu Pasifika Health Clinic
05.2021 - Current

Health & Disability Support Worker

Hohepa Canterbury
03.2020 - 03.2021

Administration

Northland Pasifika Trust
01.2016 - 09.2018

Micro-Credential - Health Science

Auckland University of Technology

Mental Health & Addiction Certificate - Social Services

Ara Institute of Canterbury

Trades Nursing Certificate - Nursing

NorthTec
Keleni Tukula