Lei-Marine Vaiotu
Auckland,New Zealand
Summary
Accomplished professional with diverse experience in corporate administration, community service, education, and logistics operations. Strong communication and organizational skills enable success in high-pressure environments. Effective in managing extensive caseloads while ensuring quality outcomes. Proficient insurance specialist with a strategic mindset for planning and problem-solving, prepared for new challenges.
Overview
13
13
years of professional experience
Work History
Central Processing Officer
Ministry of Social Development
Auckland, NZ
10.2023 - 12.2025
- To process client applications into business systems such as SWIFTT, CMS, SAS (briefcase) and Portal (Centrelink), to determine eligibility and the appropriate support and entitlement.
- Delivered quality service to clients by assessing applications, conducting income assessments, and managing workstream transactions.
- Engaged with clients to understand their circumstances, assisting families with changes such as bank accounts, addresses, payment frequency, and payment status.
- Providing support to senior clients residing in Australia with entitlements to New Zealand Superannuation.
- Provided information and advice to clients and representatives on available support and financial assistance options and access procedures.
Teacher Aide
Te Papapa School
Auckland, NZ
07.2021 - 10.2023
- Assisted teachers in planning lessons tailored for students with special educational needs.
- Assisted students in improving English language skills through individualized support.
- Supported teachers by working with students one-on-one or in groups, implementing programs prepared by teachers or senior staff.
- Met with teachers and parents to discuss students' progress.
- Organized and led extra activities such as physical exercise, physiotherapy, and literacy or numeracy programs.
Programme Assistant
SKIDS
Auckland, NZ
07.2021 - 10.2023
- Supervised and assisted children in programme activities including arts and crafts, sports, games, and offsite visits, fostering engagement and skill development.
- Maintained clean, tidy, hygienic, and safe working environment for children, staff, parents, and visitors, ensuring compliance with health and safety standards.
- Liaise with Programme Manager, parents and guardians as necessary in a timely manner to ensure open and timely communication.
- Supported Programme Manager in executing daily schedule, facilitating smooth programme operations.
Pacific Innovation and Whanau Engagement Co-ordinator
Panama Road School
Auckland, NZ
02.2021 - 07.2021
- Led innovative learning experiences that enhanced whanau engagement and EdTech integration at PRS and EOTC.
- Identify and support the removal of learning barriers to see Māori and Pacific students engage and excel in learning.
- Facilitated communication in English, Māori, and Pacific languages during educational sessions.
- Created and sourced resources, disseminated information, and collated feedback from parents and stakeholders.
- Compiled weekly summaries of program activities and outcomes for marketing, reporting, and communication.
Logistics Site Planner
New Cold
Melbourne, AU
12.2017 - 12.2020
- Scheduling orders in accordance with agreement with clients and hauliers.
- Scheduling orders using MLS warehouse management system.
- Issuing process orders to forklift drivers, truck drivers & pickers.
- Maintained daily contact with clients and representatives to monitor progress, prioritize tasks, and address anomalies.
- Identifying problems and reporting directly and consulting with site manager on mutual ways to manage issues.
- Supervised logistics team, fostering a culture of efficiency and productivity.
- Initiated timely resolutions to logistical issues, ensuring minimal disruption to operations.
- To initiate procedures and operations that result in reduced cost and enhance automation Customer Service.
Processing Officer
New Zealand Post
Highbrook Auckland, NZ
05.2013 - 11.2017
- Processed incoming mail and packages accurately and efficiently.
- Processed mail and products manually and by machine according to established criteria, ensuring adherence to sort and accuracy rates.
- Operated sorting machinery and maintained equipment in optimal condition.
- Collaborated with team members to streamline workflow and enhance productivity.
Education
Certificate - Business
AUT University
Auckland01-2016
Certificate - Business Administration and Employment
NZMA
Auckland01-2015
NCEA Level 1, 2 and 3 -
Mangere College And Onehunga High School
01-2010
Skills
- Process oversight
- Data processing
- Compliance
- Confidentiality
- Attention to detail
- Coordination
- Problem solving
- Decision making
- Customer service support
- Technology proficiency
- Learning new systems
- Team collaboration
- Conflict resolution
- De-escalation
- Organizational abilities
- Professional communication
- Community engagement
Hobbies and Interests
- Church ministry
- Sports
- Music
- Art
- Travel
References
- Tila Ofanoa, Manager, 028 463 5495, tila.ofanoa@rothfield.com.au, 2023-2025
- Gemma Adcock, Deputy Principle, 021 143 7016, gemmaA@tepapapa.school.nz, 2021-2023
- John Senituli, Church Leader, 020 4075 3411, john@teachfirst.org.nz
- Vaneet Kumar, Manager - New Cold MB02, +61430 660 444, 2017-2020
Timeline
Central Processing Officer
Ministry of Social Development
10.2023 - 12.2025
Teacher Aide
Te Papapa School
07.2021 - 10.2023
Programme Assistant
SKIDS
07.2021 - 10.2023
Pacific Innovation and Whanau Engagement Co-ordinator
Panama Road School
02.2021 - 07.2021
Logistics Site Planner
New Cold
12.2017 - 12.2020
Processing Officer
New Zealand Post
05.2013 - 11.2017
Certificate - Business
AUT University
Certificate - Business Administration and Employment
NZMA
NCEA Level 1, 2 and 3 -
Mangere College And Onehunga High School