Lizzie Luamanu
Auckland,NZ
Summary
Dynamic leader with a proven track record at the University of Auckland, enhancing operational efficiency and fostering excellent stakeholder relationships. Expert in Workday and Microsoft Office, demonstrating clear communication and emotional intelligence. Achieved significant improvements in team productivity and customer service standards.
Overview
10
10
years of professional experience
Work History
Group Services Manager
University of Auckland
Auckland Central, Auckland
04.2022 - Current
- Managing daily operations, and providing leadership.
- Contributing to team goals and improving efficiency and productivity
- Developing and maintaining courteous and effective working relationships, handling concerns efficiently
- Promoting a safe working environment.
- Managing administrative services, ensuring compliance, overseeing recruitment.
- Delivering excellent customer service, ensuring service standards are met
Acting Group Services Team Leader
University of Auckland
11.2021 - Current
- Consistently perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Ability to learn new skills and applied them to daily tasks and align with team goals improving efficiency and productivity
- Use critical thinking to break down problems, evaluate solutions and make decisions
- Develop and maintain courteous and effective working relationships
- Faculty of Creative Arts & Industries
Group Services Coordinator
University of Auckland
05.2019 - 11.2021
- Carried out day-day-day Group Services Coordinator duties accurately and efficiently in a respectful and friendly manner to provide helpful service
- Managed travel arrangements for academic staff
- Liaised with human resources and IT teams to support with contracting new employees
- Handled purchasing for academic Research projects (PBRF/FRDF) and maintenance of general office supplies
- Facilitated and coordinated administrative support for Head of School and academic staff
- Faculty of Creative Arts & Industries - Elam School of Fine Arts
Group Services Coordinator
University of Auckland
04.2015 - 05.2019
- Managed daily operations for Dance Studies and Elam offices by supporting continuous delivery of excellent services and care
- Interacted professionally with school/programme stakeholders and inside personnel, answering questions and responding to phone and email enquiries
- Monitored office supply inventory and replenishment and liaised with UoA preferred vendors with purchasing
- Actively listened to customers, handled concerns efficiently and escalated major issues to management
- Faculty of Creative Arts & Industries - Elam School of Fine Arts/Dance Studies
Education
Professional development - LEAD Leadership Programme
University of Auckland
06-2023
Bachelor of Fine Arts -
University of Auckland
Professional development - Emerging Leaders Programme
University of Auckland
Skills
- Clear and Effective Communication
- Proficient with Workday
- Excellent time management skills Ability to delegate
- Computer Savvy in Microsoft Office/Excel and in University of Auckland information and financial systems
- Emotional Intelligence
- Creative thinker and maker Demonstrates respect, friendliness and willingness to help wherever needed
- Leadership and teamwork
References
Available on request
Accomplishments
- Faculty Staff Excellence Award 2021, Professional Staff Excellence Award (joint)
- Faculty MVP Award 2018, 1st Quarter Formal Award
- Faculty Staff Excellence Award 2016, Professional Staff Excellence Award
Timeline
Group Services Manager
University of Auckland
04.2022 - Current
Acting Group Services Team Leader
University of Auckland
11.2021 - Current
Group Services Coordinator
University of Auckland
05.2019 - 11.2021
Group Services Coordinator
University of Auckland
04.2015 - 05.2019
Professional development - LEAD Leadership Programme
University of Auckland
Bachelor of Fine Arts -
University of Auckland
Professional development - Emerging Leaders Programme
University of Auckland
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