Lyrical Robinson

• Processed and verified passport applications digitally and manually.
• Advised customers on the necessary requirements for getting their passports.
• Managed a high volume of incoming emails from customers seeking assistance with their new or amended passports.
• Scanned documents into the computer system to create digital records for applications.
• Followed established protocols when handling confidential client information and documentation.
• Processed requests for certified copies of Birth, Death & Marriage Certificates in a timely manner.

• Developed safety protocols and procedures to ensure a safe working environment.

• Investigated workplace incidents and accidents and reported findings to management.

• Performed administrative duties such as monitoring the shared inbox, maintaining databases, and preparing documents.

• Supported the Health and Safety Advisors with any admin work required in investigations.