Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Maeve Gregg

Auckland

Summary

Senior Financial Crime Analyst with over 6 years of experience in risk mitigation and complex money laundering and fraud investigations. Proficient in data analysis, regulatory compliance, risk assessments and training teams. Committed to reducing financial crime through effective strategies and collaboration with stakeholders.

Overview

9
9
years of professional experience

Work history

Senior Financial Crime Analyst

ASB Bank
Auckland
01.2025 - 09.2025


  • Acted as a subject matter expert on the Transaction Monitoring System Replacement Project, ensuring alignment with AML best practices.
  • Delivered end-to-end sample testing of transaction monitoring rules, validating effectiveness and providing detailed feedback to the Financial Crime Analytics team to enhance detection capabilities.
  • Minimized operational risks with the implementation of rigorous control measures.
  • Provided feedback to analysts on case escalations and reviewed/amended case write ups to ensure accuracy and readiness for reporting.
  • Conducted QA reviews of training packs and materials to ensure alignment with regulatory expectations and internal policies.
  • Acted as SME for World-Check integration, collaborating with business analytics teams to embed screening capabilities directly into the Pega Sirius platform.
  • Training junior analysts and associates on World Check alert handling for PEP, sanctions and adverse media screening. Handling escalations for true matches and conducting a risk assessment to determine the outcome.
  • Authored and maintained standard operating procedures (SOPs) to reflect new Pega-based investigative processes and escalation protocols.
  • Raising SARs to the Financial Intelligence Unit (FIU) on various typologies including cash structuring, layering, tax evasion, sanctions, and high-risk jurisdictions.
  • Conducted investigations on high-risk cases, analysing customer data and transactions for informed risk assessments.
  • Performed detailed transaction investigations, resolving false positives and supporting risk-based decisions through strong mitigants and documented rationale.
  • Daily use of SQL to investigate accounts and analyse payments.
  • Conducted customer outreach activities including transactional enquiries and source of wealth assessments, contributing to ECDD and case closure processes.
  • Developed and facilitated training workshops for internal stakeholders to support seamless adoption of Pega Sirius; conducted quality assurance reviews to ensure training aligned with regulatory expectations and internal policy.
  • Delivered User Acceptance Testing (UAT) execution, defect management, and readiness assessments ahead of system launch, ensuring operational and compliance integrity.



Senior Financial Crime Analyst

Close Brothers
London
08.2023 - 09.2024
  • Company Overview: (UK contract)
  • Nominated Financial Crime Officer for the Money Laundering Reporting Officer at Close Brothers. Spearheaded the Sanctions screening migration project from Finscan to World Check.
  • Managing SAR escalations and reporting to the NCA on behalf of all business units.
  • Trained junior analysts on PEP/RCA, adverse media, and sanctions alerts, creating audit-ready templates for the team to use.
  • SME for World Check alert monitoring, managing alert queues across Smart Search, Finscan and World Check during the migration period.
  • Recognised for consistently holding the highest output in Politically Exposed Persons (PEP) and Sanctions screening within the team, completing up to 100 alerts per day while maintaining accuracy. Successfully ensured Close Brothers remained within SLA and avoided breaches during the World Check migration, effectively managing a significant influx of alerts.
  • Handled Proceeds of Crime (Proceeds of Crime Act) investigations for motor finance, invoice finance, asset finance and various other Close Brothers products.
  • Conducted risk assessments, categorising cases for Enhanced Due Diligence (ECDD) purposes - including adverse media, Politically Exposed Persons (PEPs), Relatives and Close Associates (RCAs), high-risk jurisdictions, and factors posing financial and reputational risk to the bank.
  • Conducted horizon scanning on regulatory updates, consultations, and amendments within Financial Crime and reporting back to the MLRO. Regularly reviewing JMLSG, FATF, MLR and the FCA handbook.
  • Enforced compliance with financial regulations and reporting requirements to protect corporate interests.
  • Case management across all pending risk assessments and ensuring business sign-off in a timely manner.
  • Presenting MI reporting to the MLRO for monthly World Check alerts.
  • Supported FCA regulatory reporting, including Rep-Crim.
  • Working on various analytical tasks on behalf of the MLRO and providing feedback and risk assessments based on my findings.
  • Reviewed prospective finance agreements for sanctions screening, advising stakeholders on alignment with risk appetite.
  • Conducted risk assessments on high-risk customers, recommending exits to business units.
  • Recording meeting minutes on behalf of the MLRO, sharing agreed actions across business units and managing the monthly meeting record keeping.
  • Improved anti-money laundering strategies with detailed transaction analysis.

Senior Financial Crime Investigator

PWC London
London
09.2022 - 06.2023
  • Client: Nationwide Building Society (UK Contract)
  • Testing new alert rules on behalf of Nationwide Building Society Financial Crime Analytics Team. Identifying trends to feedback to NBS regarding each rule.
  • Regularly liaising with other SMEs to provide feedback to Nationwide Building Society (NBS) on sample testing for implantation of new transaction monitoring rules.
  • Trained junior investigators, contributing to team skill improvement.
  • Met strict deadlines set by NBS to achieve required productivity. Daily target set by Nationwide was 100% productivity per day, this will consist of alert closures, NCA reports, ECDD reviews and customer contact.
  • Conducted detailed investigations to identify illicit activities.
  • Achieved a 100% average pass rate on disclosed and non-report cases, demonstrating exceptional attention to detail, accuracy and adherence to regulatory and quality assurance standards.
  • Processed DAMLs and conducted exit procedure on high-risk accounts following investigation outcome.
  • Proven to have excellent narrative writing skills in both Suspicious Activity Reports and Suspicious Transaction Reports, providing intelligence to NCA through various money laundering cases.
  • Providing support to analysts within my team, assisting with detecting typologies and analysing alerts, providing advice on determining disclosure to NCA or false positive outcome.
  • Collaborated with teams of investigators and law enforcement supervisors to formulate appropriate plans of action.
  • Using prior fraud investigation experience to escalate potential vulnerable customers, including scam victims and account takeovers.
  • Conducted customer contact following account investigation to ensure ECDD was completed to determine a best risk-based decision. Including email and phone conversations with customers to ascertain case closure, NCA disclosure and customer exit.
  • Met needs of multiple investigations at differing paces, facilitating dynamic environment in line with legislation and investigation standards.
  • Managed evidence collection for successful case resolution.


Intelligence Officer

Starling Bank
London
08.2022 - 09.2022
  • Company Overview: (UK Contract)
  • Reviewed fraud and AML escalations to make informed decisions to determine false positive or disclosure to NCA.
  • Reviewed historic cases to provide feedback to Learning and Development. Raised issues and areas that required process documents and further training.
  • Explored potential threats by conducting in-depth research and investigations.
  • Provided summary of conclusions and offered potential areas for further investigations.
  • Monitored crime trends to analyse current and predict future events.
  • Handled confidential materials, ensuring compliance with regulation procedures.

Financial Crime Investigator

Westpac New Zealand
Auckland
01.2021 - 07.2022
  • Conducted high volume of fraud investigations relating to Westpac victims of card fraud, online fraud, crypto scams, investment scams and romance scams.
  • Investigating Westpac customers who were escalated for engaging in fraudulent activity (money mules). Interviewing these customers, obtaining relevant evidence, and making risk-based decisions on whether to retain or exit.
  • Improved investigation strategies through continuous learning and professional development courses.
  • Utilised surveillance equipment efficiently during stakeouts for collecting evidence.
  • Collaborated with law enforcement agencies to exchange vital information about cases.
  • Developing solutions to mitigate risk involved with Westpac customers and preventing monetary loss.
  • Applied critical thinking skills in analysing data for pattern identification.
  • Received multiple Westpac Legends Awards for outstanding contributions, including one in April 2022 for successfully investigating a high-value romance scam case. Commended by the victim's family and relationship manager for an excellent customer experience. Selected to participate in an interview and assist with the video preparation, with the case subsequently featured as a best practice example in a bank-wide fraud training module completed annually.
  • Investigating AML/CFT cases and reporting to the Financial Intelligence Unit (FIU). Submitting a high volume of cases each week to FIU and adhering to regulatory deadlines set by the Reserve Bank of New Zealand (RBNZ).
  • Ability to write high level reports on proposed changes to our systems to further protect our customers. These reports were regularly sent out to Financial Crime to keep the team up to date with fraud trends and strategies to prevent fraud.
  • Collected intelligence using open sources and monitoring phone calls.
  • Worked on various drug trafficking, violence and robbery cases.
  • Managed evidence collection for successful case resolution.
  • Proven to have excellent narrative writing skills in both Suspicious Activity Reports and Suspicious Transaction Reports.
  • Managing fraud investigations inbox, assigning cases, and assessing workflow. Responding to police requests and providing ongoing support to various departments within the bank to assist with potential fraud concerns.
  • Managing SAR (Suspicious Activity Report) inbox. Assigning cases to team members, assessing the concerns and establishing whether they are categorised in medium or high-risk status. Monitoring enquiries to ensure urgent concerns are reported to the Financial Intelligence Unit within regulated time frame.
  • Taking over key responsibilities for the Merchant Fraud Analytics specialist in their absence. This entailed monitoring merchant fraud alerts through daily risk- based analysis whilst maintaining fraud and AML case management.
  • Analysed legal documents to understand case specifics.
  • Investigated complex crimes, implementing strategies to assess and manage risk.
  • Gathered pertinent information by conducting interviews with relevant parties.
  • Worked under pressure whilst maintaining attention to detail and accuracy in reporting.
  • Coordinated with other investigators for effective execution of complex cases.

Financial Crime Analyst

Westpac New Zealand
Auckland
10.2019 - 01.2021
  • Displayed strong attention to detail in reviewing transaction alerts to monitor money laundering and various financial crime typologies eg. Structuring, layering, integration, tax evasion, worker exploitation, child exploitation and fraud.
  • Reviewing daily alerts generated on PEPs (Politically Exposed Persons). Recognised for consistently holding the highest output volume of PEP alerts in the team, whilst also maintaining attention to detail and possessing a very high standard of work.
  • Analysed client behaviour to detect suspicious transactions.
  • Escalating alerts to Risk and Advisory where true matches were identified.
  • Reviewing on boarding documents and accounts for new high-risk customers. Requesting further documentation for our customers from various departments across all business units.
  • Proven success in completing a high volume of CFT (Counter Finance Terrorism) alerts using Netreveal. Ensuring all customer details are checked against the watchperson checklist and any matches are escalated accordingly.
  • Managing monthly Ongoing Due Diligence (ODD) reporting. Analysing alerts and escalating to the appropriate business units when necessary for risk assessment.
  • Leading successful training sessions to new team members on Transaction monitoring and screening alerts such as PEP, CFT and ODD.
  • Cross skilled to also provide assistance to the Merchant Fraud Team. These tasks included monitoring alerts, conducting compliance checks for merchants, and checking sales activity is in line with the business model.
  • Managing weekly work allocations for the AML team and monitoring workflow in preparation for RBNZ deadlines.
  • Primary point of contact for team members to assist with workload and provide coaching on various alert types.

Merchant Services Consultant

Westpac New Zealand
Auckland
03.2019 - 10.2019
  • Taking inbound calls regarding merchant services, products, and merchant sales enquiries.
  • Managing the merchant query inbox and completing case work for existing merchants regarding maintenance and various financial queries.
  • Proven success in completing pricing reviews for fixed rates and educating merchants on the interchange pricing structure.
  • Providing financial information to merchants regarding merchant facility products and fees.
  • Completing AML (Anti Money Laundering) checks and requesting further documentation from existing and prospective merchants.
  • Provided constant support to the merchant sales team by handing customer queries via phone and email during busy periods.
  • Creating procedure documents for the team and implementing these changes to develop processes for best customer outcome.

Merchant Sales Associate

Bank of New Zealand
Auckland
05.2018 - 03.2019
  • Company Overview: (Contract)
  • Taking inbound calls for existing and prospective BNZ merchants every week.
  • Established a strong rapport with customers through excellent communication skills.
  • Processed maintenance requests for existing merchant accounts.
  • Conducted pricing reviews for existing merchants and completing documentation to send with an agreed offer.
  • Liaised with prospective merchants and guided though the on the application process which in turn created sales leads.
  • Monitored sales leads and followed up with customers regarding new applications.
  • Managed voicemails and the merchant enquiry inbox for the team.
  • Liaised with Worldline, terminal providers and other vendors regarding maintenance requests.

Customer Services Officer

Department of Internal Affairs
Auckland
01.2018 - 05.2018
  • Company Overview: (Contract)
  • Utilised strong communication skills for handling customer complaints effectively.
  • Assisted colleagues during peak hours, ensuring overall productivity of the team.
  • Taking a high volume of inbound calls regarding passport queries, pending applications and Realme online queries.
  • Offering advice to customers, liaising with passport officers and investigations.
  • Processing applications, updating customer information, and upgrading applications.
  • Guiding customers through the application process and assisting with passport photo checks.

Transport Administrator

Fulton Hogan
Auckland
11.2017 - 01.2018
  • Company Overview: (Contract)
  • Managing sales claims generated from daily job dockets.
  • Updating sales claim spreadsheets, client and contractor lists ensuring they are kept up to date.
  • Carried out financial administrational month end tasks.
  • Keep accurate, timely, logical, and well organised records and documents as required.
  • Reconciling Subcontractor Invoices with Job Activity.
  • Verified delivery details before dispatch, minimising errors in shipment.
  • Tracked shipments to address delays immediately.
  • Instituted a robust feedback system from drivers, leading to continuous process improvement.
  • Managed communication between drivers, ensuring timely deliveries.
  • Organised transport schedules for optimal route planning.

Solutions Consulting Coordinator

Chorus
Auckland
08.2017 - 10.2017
  • Company Overview: (Contract)
  • Processing Fibre applications.
  • Liaising with local network planners to get estimate quotes and designs for installations.
  • Recording all application and presales in case management system.
  • Conducted data entry relating to Fibre applications.
  • Responsible for administration work on behalf of the team.
  • Maintained all project documentation, guaranteeing accuracy and accessibility.
  • Liaised with external parties to ensure seamless project execution.

Multi Specialist Agent

Vocus Group Limited
Auckland
05.2016 - 08.2017
  • Working in an inbound call centre taking a high volume of calls every day. Handling various customer service duties including billing enquiries, plan upgrades and liaising with prospective new customers.
  • Providing advice to customers regarding plan changes and explaining charges on monthly invoices.
  • Applying credits to accounts and provisioning for upcoming maintenance requests on broadband and home phone services.
  • Troubleshooting and resolving customer’s issues for voice and internet connection issues.
  • Carrying out isolation testing with customers over the phone to determine the point of compromise and fault on site. Once testing is complete then booking a technician to carry out an onsite visit if required.
  • Training new agents on technical support queries and helping them with their calls.
  • Submitting escalations eg. Customer complaints, online orders, and unresolved complex technical issues.

Education

GCSEs - Business Studies, Economics, English and History

Epsom Girls Grammar
Auckland

Skills

  • Microsoft office suite proficiency
  • Financial crime literacy
  • SQL querying
  • Training Development
  • Anti-Money laundering expertise
  • Risk assessment
  • Data analysis
  • Fraud detection and investigations

Accomplishments

  • Received a Westpac Legends Award for successfully investigating a high-value fraud case involving a romance scam victim. Received positive feedback from the customer's family and relationship manager for delivering an excellent customer experience. The case was selected as a best practice example and featured in a fraud training module rolled out bank wide.
  • Consistently held the highest alert output for PEP and Sanctions screening at both Close Brothers and Westpac New Zealand, whilst maintaining accuracy and compliance with regulatory standards.
  • Achieved a 100% average pass rate on case reviews at PWC, reflecting consistently high accuracy and compliance standards.

Timeline

Senior Financial Crime Analyst

ASB Bank
01.2025 - 09.2025

Senior Financial Crime Analyst

Close Brothers
08.2023 - 09.2024

Senior Financial Crime Investigator

PWC London
09.2022 - 06.2023

Intelligence Officer

Starling Bank
08.2022 - 09.2022

Financial Crime Investigator

Westpac New Zealand
01.2021 - 07.2022

Financial Crime Analyst

Westpac New Zealand
10.2019 - 01.2021

Merchant Services Consultant

Westpac New Zealand
03.2019 - 10.2019

Merchant Sales Associate

Bank of New Zealand
05.2018 - 03.2019

Customer Services Officer

Department of Internal Affairs
01.2018 - 05.2018

Transport Administrator

Fulton Hogan
11.2017 - 01.2018

Solutions Consulting Coordinator

Chorus
08.2017 - 10.2017

Multi Specialist Agent

Vocus Group Limited
05.2016 - 08.2017

GCSEs - Business Studies, Economics, English and History

Epsom Girls Grammar

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Maeve Gregg