Manjinder Kaur
Rolleston/Christchurch,CAN
Summary
Forward-thinking Operations Specialist bringing 7 years of expertise in CUSTOMER SERVICE for hospitality industry sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in management and co -ordination .Resourceful Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress. Expert in equipment use, maintenance and emergency repairs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Checkout and Duty Supervisor
Woolworths
New Lynn And Hornby, Auckland , Christchurch
12.2022 - Current
- Coached workers on routine tasks and strategies for handling distraught or unhappy customers.
- Built, counted and broke down cashier drawers daily and diligently resolved discrepancies.
- Trained associates on returns and exchange processing, coupons and promotional requirements.
- Handled escalated customer complaints personally to maintain high satisfaction rates.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Restaurant Supervisor
Stafford Hospitality (Old Bank Cafe Bar
Timaru, Timaru
02.2017 - 10.2021
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Supervised efforts of teams within 100 guest capacity restaurant, ensuring timely and quality servicing of guests
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings
- Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations
- Organized implementation of new banners, displays, and menus
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Team Member
NPD
Rolleston, CAN
10.2022 - Current
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
Education
Bachelor Of Commerce - Accounting And Business Management
Punjab University Chandigarh
Bachelor Of Education - Elementary School Teaching
Punjab University Chandigarh
Diploma In Business Management - Business Administration And Marketing
Linguis International
Skills
- Restaurant Policies and Procedures
- Customer Complaint Resolution
- Stock Control
- Quality Management
- Restaurant Operations
- Food Safety
- Cash Handling
- Employee Training
- Teamwork
- Inventory Control
- Scheduling
References
Kim Lambert Ph - 0223188683
Duty supervisor hornby
email -kimlabert0804@gmail.com
Shannon Dobson Ph - 0211234539
Checkout supervisor
email - shannonjordandobson@gmail.com
Certification
- Resident visa holder
- Lotto certificate
- Liquor control qualification
- Duty manager certificate
- Full driving license
Timeline
Checkout and Duty Supervisor
Woolworths
12.2022 - Current
Team Member
NPD
10.2022 - Current
Restaurant Supervisor
Stafford Hospitality (Old Bank Cafe Bar
02.2017 - 10.2021
Bachelor Of Commerce - Accounting And Business Management
Punjab University Chandigarh
Bachelor Of Education - Elementary School Teaching
Punjab University Chandigarh
Diploma In Business Management - Business Administration And Marketing
Linguis International
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