Margaret Muaimalae
Summary
Reliable team member with a background in customer service and reservations. Comfortable handling bookings, responding to customer inquiries, and working in busy environments. I value clear communication, effective organisation, and making sure customers and teams have great experiences.
Overview
6
6
years of professional experience
Work History
Guest Service Agent
Te Arikinui Pullman Auckland Airport
11.2023 - Current
- Delivered friendly and helpful customer service, quickly resolving guest questions and concerns.
- Handled check-ins and check-outs, making sure everything was accurate and efficient.
- Helped train new team members on service expectations and daily procedures.
- Took care of room deposits, payments, and fees.
- Managed cash and balanced daily totals at the end of each shift.
Central Reservation Agent
Naumi Hotels
09.2022 - 07.2023
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered constant flow of customer calls
- Strengthened communication skills through regular interactions with others.
- Worked well in team setting, providing support and guidance.
Customer Service
SKYCITY Casino - Food and Beverage, VIP
07.2021 - 09.2022
- Maintained customer satisfaction with timely check-ins to assess food and beverage needs
- Communicated with guests to record orders and assess needs
- Served coffee, alcoholic and non-alcoholic beverages in bar environment
- Worked effectively in fast-paced environments.
Catering Server
Manhattan Catering
01.2019 - 09.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Education
Bachelor of International Tourism - Management: Travel Management
Auckland University of Technology
Auckland, NZ09.2022
Certificate in Hospitality And Tourism -
Auckland University of Technology
Auckland, NZ11.2019
Otahuhu College
Otahuhu, NZ12.2017
Skills
- Customer Service and Interpersonal
- Team Player
- Workflow Coordination
- Reliable and Responsible
- Administrative Support
- Guest communication
- Writing and verbal communication
- Data entry proficiency
- Administrative skills
Additional Information
- Walking, Running, and Reading
Timeline
Guest Service Agent
Te Arikinui Pullman Auckland Airport
11.2023 - Current
Central Reservation Agent
Naumi Hotels
09.2022 - 07.2023
Customer Service
SKYCITY Casino - Food and Beverage, VIP
07.2021 - 09.2022
Catering Server
Manhattan Catering
01.2019 - 09.2022
Bachelor of International Tourism - Management: Travel Management
Auckland University of Technology
Certificate in Hospitality And Tourism -
Auckland University of Technology
Otahuhu College
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