Rental Car Manager, Cars Plus
Michael O'Sullivan
Auckland,NZ
Summary
Dynamic and results-driven leader with a strong focus on customer experience and profitability in the tourism industry. Specializing in navigating start-up to growth phases, excels in driving business development through strategic research and analysis. Leveraging effective communication and organizational skills to streamline processes and enhance operational efficiency. Expertise in market trends and client relationship management positions as a valuable asset in achieving sustainable growth and success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Development
Manukau Auto Centre
01.2025 - Current
- Identified Decision makers within catchment area of target customers, created a call cycle targeting Rental & Camper industries
- Managed a portfolio of accounts, effectively balancing client retention efforts with new business development initiatives.
- Incorporated business development initiatives to bring in new clients and boost profits.
- Contributed towards business development by fostering strong relationships with clients and providing exceptional customer service.
Branch Manager Auckland Airport
NZ Rent a Car
08.2024 - 01.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
National Manager-Commercial HVAC
Daikin NZ
01.2021 - 08.2024
- Leading a new division, supplying parts and accessories to commercial and residential HVACR installers, sourcing product lines to grow a portfolio of high-demand installation products for sale to Daikin Dealers and trade customers in the HVAC industry.
- Sales volume from this range rose from less than $1 million p/a to more than $5 million p/a with a 23% increase in margin across my tenure.
General Manager
Universal Rental Cars Limited
12.2018 - 12.2020
- Assumed responsibility for a Nationwide multi-site Rental Vehicle company (Hitch Rentals) before overseeing a merger and acquisition leading to the purchase of USAVE Car and Truck Commercial Rentals within 4 months. I then drove forward both brands, one focused on tourism, the other commercial vehicles.
- Development of 5 agencies throughout N.Z to create a Nationwide Commercial rental network.
- Increased revenue by 3.8 million year over year prior to pandemic impact, whilst reducing business cost of sales by 18%.
National Manager
Totaline, AHI Carrier
07.2005 - 07.2018
- Ground up build of a Nationwide business comprising 4 trade stores over 8 years.
- Product selection and importation for on-selling, establishing and leading the sales division, managing a team that grew to 20 staff, implementation of Health and Safety, P&L ownership and establishing a successful portable Air Conditioning rental operation.
- From initial annual sales volume of less than $2 million, this grew to a $10 million plus business across my tenure.
National Branch Manager NZ Rent a Car Auckland Airport, Wellington, Queenstown
Autoking Holdings
06.2001 - 06.2005
- Achieved close to 90% year-round utilisation of the company’s rental car fleet.
- Led the business to become the most profitable in its portfolio by developing strategic locations and creating a corporate customer base.
- Assumed responsibility for 25 staff across 4 Nationwide branches.
Education
Diploma - Marketing
Auckland University of Technology
AucklandSkills
- Sales profitability focus
- Resource management
- Clear interpersonal communication
- Budget management
- Strong sense of humor
- Cultural engagement strategies
- Effective team leadership
- Statistical analysis
- Employee mentoring
- Results-oriented process management
- Emotional awareness
- Analytical strategist
- Collaborative team member
- Business development mindset
Accomplishments
Assumed leadership of and grew a multi site Rental operation, overseeing the acquisition of , then developing a national footprint for USAVE Tourism & Commercial vehicle hire in conjunction with Hitch rentals
- Business Development: - Digital spend optimisation, Corporate Customer Programme established, existing customer base targeted for repeat experience.
- Staffing - Upskilled Customer facing sales and service teams, attracted new talent and introduced performance based incentives for the entire operation
- Established positive relationships with selected international aggregators to enhance business profile and compliment existing sales channels.
Certification
- NZ Drivers Licence Valid until 11 Nov 2034
- Rental Vehicle License Issued by NZ Transport Feb 2004 - Current License to provide rental vehicle services
- MAF Container inspection license Issued by MAF Jun 2007 - Apr 2025 MAF approved license to inspect imported containers of product and clear for use.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteHybridRemoteInterests
Camping, Hiking, Bush & Beach, Independant travel, Environment
Quote
"The journey home is never a direct route; it is always circuitous, and somewhere along the way, we discover that the journey is more significant than the destination and that the people we meet along the way will be the travelling companions of our memories forever"
Nelson DeMille
Timeline
Business Development
Manukau Auto Centre
01.2025 - Current
Branch Manager Auckland Airport
NZ Rent a Car
08.2024 - 01.2025
National Manager-Commercial HVAC
Daikin NZ
01.2021 - 08.2024
General Manager
Universal Rental Cars Limited
12.2018 - 12.2020
National Manager
Totaline, AHI Carrier
07.2005 - 07.2018
National Branch Manager NZ Rent a Car Auckland Airport, Wellington, Queenstown
Autoking Holdings
06.2001 - 06.2005
Diploma - Marketing
Auckland University of Technology
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