Open To Work
Mohammad Fakrul Abedin
Hamilton,NZ
Summary
Detail-oriented Customer Service and Operations Support professional with proven success in high-pressure environments. Demonstrates strong multitasking capabilities, effective communication, and a commitment to operational accuracy. Currently pursuing studies in Supply Chain Management, aligning with aspirations in Security Operations Centre roles.
Overview
1
1
year of professional experience
Work History
Retail Operations & Customer Service Assistant
Blaze N Chill
Hamilton, NZ
07.2025 - Current
- Address customer inquiries and deliver support in high-pressure environments.
- Maintain accurate records and facilitate daily reporting tasks.
- Manage multiple responsibilities simultaneously during peak periods.
- Ensure smooth operations while upholding high service standards.
Shift Supervisor – Customer Service & Operations
KFC (Transcom Foods Ltd.)
, Bangladesh
- Managed high-volume operations, ensuring accuracy and efficiency in service delivery.
- Supervised team members to uphold compliance with procedures and promote productivity.
- Handled customer calls, resolving queries while prioritizing customer satisfaction.
- Maintained operational records to support accurate reporting processes.
- Operated effectively under pressure in time-sensitive situations.
Education
Master of Supply Chain Management -
University of Waikato
Hamilton, NZ01-2026
Bachelor of Business Studies - Management
National University
BangladeshSkills
- Monitoring systems
- Attention to detail
- Inbound and outbound call handling
- Incident reporting and documentation
- Multitasking skills
- Microsoft Office proficiency
- Problem-solving and decision making
- Clear verbal and written communication
- Working under pressure in fast-paced environments
Additional Information
Strong interest in security operations and monitoring roles, Quick learner, adaptable to new systems (training ready for SOC tools), Calm, focused, and able to handle pressure situations, Willing to obtain COA licence if required
Timeline
Retail Operations & Customer Service Assistant
Blaze N Chill
07.2025 - Current
Shift Supervisor – Customer Service & Operations
KFC (Transcom Foods Ltd.)
Master of Supply Chain Management -
University of Waikato
Bachelor of Business Studies - Management
National University
References
- Selim Ahmed
Spark New Zealand
Network Security Engineer
selim.ahmed@spark.co.nz
0221285259 - Ferhana Fardous
Lewis Road Creamery
Customer Service Manager
Ferhana@lewisroad.co.nz