Molly Grant

• Address public questions, complaints and requests and provide necessary assistance.
• Prepare and submit detailed reports further investigation.
• Record facts to prepare reports documenting incidents.
• Build excellent rapport and working relationships with the community to build trust.
• Help large volumes of customers every day with positive attitude and focus on customer satisfaction.
• Handle customer inquiries and suggestions courteously and professionally.
• Clarify customer issues to ensure accurate information is reflected in files.
• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offer advice and assistance to customers, paying attention to special needs or wants.
• Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Train new colleagues to ensure the public gets best service and all policy and procedure is adhered to.
• Strictly adhere to policy regarding the use of the National Intelligence Application.
• Interact with people who are being charged and are on bail.
• Actively listen to customers, handle concerns quickly, and escalate major issues to supervisor.
• Process customer service queries promptly to increase customer satisfaction.

Victims

• Conduct victim interviews to obtain formal written statements.
• Ensure victims feel comfortable and confident in the service provided.
• Create a safe space and on-going professional relationships with victims.
• Work closely alongside organisations including Victim Support to ensure victims are supported right from their first interaction with Police.
• Gained comprehensive knowledge specific to victims including protection orders, support services, court process.

De-escalation

• Assess potentially dangerous and escalating situations using the Police's threat assessment methodology to make a timely and accurate assessment of the situation.
• De-escalate challenging and confronting situations ensuring the safety of all involved.
• Display sound judgment under pressure when making critical decisions.

Other duties

• Contribute to a positive, accepting, and professional workplace.
• In charge of organising, ordering, and managing office inventory levels, ensuring adequate supplies are available.
• Handle evidence and exhibits in the correct way to ensure evidence was not contaminated.
• Streamline office operations by implementing efficient filing systems and organisational strategies.
• Ensure correct handling of gear to maintain personal safety as well as the safety of others.
• Create and maintain professional relationships with staff from all workgroups.
• Attend personnel meetings and training sessions to improve skills and learn policies and procedures.
• Conduct regular reviews of office procedures, identifying and implementing improvements.

Training

• Participate in team meetings and training sessions to stay informed about updates and changes.
• Participate in ongoing professional development opportunities.
• Complete regular online learning and training.
• Study and review laws and acts.
• Keep up to date with new and changing laws and acts.
• Conduct independent research and study regarding a large range of topics including protection orders, restraining orders, trespassing.

• Promoted high standards through personal example to help each member understand expected behaviours and standards.
• Maintained professional, organized, and safe environment for team members.
• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Ensured all work was done to the highest of standards.
• Trained new team member to ensure they were confident in all areas of Public Counter.
• Remained professional through all interactions.

• Was the first point of contact for potential house buyers
• Greeted the customers and gave them information about the property they were viewing
• Answered any questions or queries they had about the property
• Communicated with clients to understand property needs and preferences
• Organised furthering viewing appointments for the potential buyers
• Worked with potential buyers to understand needs and provide excellent service.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

• Worked with real estate agents to effectively organise and execute events such as Christmas events
• Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
• Kept physical files and online records which I organised for easy updating and retrieval by any team member with access
• Produced accurate sales archive documentation and organised digital and hard copy files
• Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Supported real estate agents with proactive correspondence management, document coordination and customer relations.
• Delivered clerical support by handling range of routine and special requirements.
• Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

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