Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Parshad Champaneri

Christchurch

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Site Manager

Challenge Hokitika
10.2019 - 05.2024
  • Maintained records of fuel sales, inventory levels, and other operational data.
  • Conducted regular inspections of the fuel pumps and facility grounds for cleanliness and appearance standards.
  • Resolved customer complaints in a timely manner to promote positive customer relations.
  • Established procedures for cash handling, credit card processing, and security protocols.
  • Managed daily operations of the fuel station, including staff scheduling and customer service.
  • Supervised employees to ensure compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Performed regular price checks to ensure competitive pricing.
  • Managed daily banking activities such as deposits and withdrawals.
  • Developed relationships with suppliers to negotiate better prices.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Assistant Manager

Mobile Mart
CBD, Christchurch
09.2017 - 09.2019
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Maintained inventory by checking merchandise to determine levels.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Customer Service Representative

Mobile Mart
CBD, Christchurch
12.2015 - 08.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

Diploma in Business Management (Level-7)

Royal Business College
Christchurch, NZ
10-2015

Skills

  • Inventory Management
  • Problem-Solving
  • Customer Service
  • Operations Management
  • Store Merchandising
  • Sales Promotions
  • Sales Strategies
  • Budgeting and cost control
  • Staff Management
  • Retail Merchandise Quality Standards

Certification

· Australasian convenience and Petrol Market Associations Training modules for Retailers by Challenge NZ

· Customer Service Excellence Training by Mobil Oil (NZ)

· Health and safety at work place by Mobil Oil (NZ)

· Act and protect under the armed robbery by Mobil Oil (NZ)

References

References available upon request.

Timeline

Site Manager

Challenge Hokitika
10.2019 - 05.2024

Assistant Manager

Mobile Mart
09.2017 - 09.2019

Customer Service Representative

Mobile Mart
12.2015 - 08.2017

Diploma in Business Management (Level-7)

Royal Business College

· Australasian convenience and Petrol Market Associations Training modules for Retailers by Challenge NZ

· Customer Service Excellence Training by Mobil Oil (NZ)

· Health and safety at work place by Mobil Oil (NZ)

· Act and protect under the armed robbery by Mobil Oil (NZ)

Parshad Champaneri