Parshad Champaneri
Christchurch
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Site Manager
Challenge Hokitika
10.2019 - 05.2024
- Maintained records of fuel sales, inventory levels, and other operational data.
- Conducted regular inspections of the fuel pumps and facility grounds for cleanliness and appearance standards.
- Resolved customer complaints in a timely manner to promote positive customer relations.
- Established procedures for cash handling, credit card processing, and security protocols.
- Managed daily operations of the fuel station, including staff scheduling and customer service.
- Supervised employees to ensure compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Assistant Manager
Mobile Mart
CBD, Christchurch
09.2017 - 09.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Maintained inventory by checking merchandise to determine levels.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Customer Service Representative
Mobile Mart
CBD, Christchurch
12.2015 - 08.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Diploma in Business Management (Level-7)
Royal Business College
Christchurch, NZ10-2015
Skills
- Inventory Management
- Problem-Solving
- Customer Service
- Operations Management
- Store Merchandising
- Sales Promotions
- Sales Strategies
- Budgeting and cost control
- Staff Management
- Retail Merchandise Quality Standards
Certification
· Australasian convenience and Petrol Market Associations Training modules for Retailers by Challenge NZ
· Customer Service Excellence Training by Mobil Oil (NZ)
· Health and safety at work place by Mobil Oil (NZ)
· Act and protect under the armed robbery by Mobil Oil (NZ)
References
References available upon request.
Timeline
Site Manager
Challenge Hokitika
10.2019 - 05.2024
Assistant Manager
Mobile Mart
09.2017 - 09.2019
Customer Service Representative
Mobile Mart
12.2015 - 08.2017
Diploma in Business Management (Level-7)
Royal Business College
· Australasian convenience and Petrol Market Associations Training modules for Retailers by Challenge NZ
· Customer Service Excellence Training by Mobil Oil (NZ)
· Health and safety at work place by Mobil Oil (NZ)
· Act and protect under the armed robbery by Mobil Oil (NZ)
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