PARUL KHANNA

• Working as Direct Sales Agent for client Mercury Energy and selling their products such as power, broadband, gas & mobile plans and interacting with different customers. Helping them with sign up process and services.
• Engaged with customers to effectively build rapport and lasting relationships.
• Solved customer challenges by offering relevant products and services.

• Coordinated patient services, ensuring timely appointments, and effective communication between healthcare providers and patients.
• Implemented streamlined patient intake process, reducing wait times by 20% and enhancing overall patient satisfaction.
• Collaborated with healthcare teams to ensure the seamless flow of information and adherence to treatment plans.
• Managed administrative tasks, including appointment scheduling, insurance verification, and billing processes.
• Coordinated with insurance providers to ensure accurate and timely processing of claims, reducing billing errors by 15%.
• Assisted in development and implementation of office policies and procedures to enhance operational efficiency.
• Checked patients bills, medical reports, appointments.
• Helped all patient's and customers with their queries via phone, emails.
• Supported and aligned efforts to meet business and customer needs.

• Worked as customer service associate in Amazon Development Centre, Noida. Joined Amazon as contractual employee in Indian process of calling and within 5-6 months (on 1st Feb 2020) got permanent because of hard-work.
• Within 2 year learned so much and got trained in different skills such as:

1) Emails (IN, UAE, SA)

2) Calling (national and international)

3) Chats (national and international)

4) Project works

5) Technical Support customer service / Large Appliance Team

6) How to manage and handle Teams as a coordinator, etc.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Later got promoted from customer service to Senior Seller Support Associate for North America and European region.
• Answered questions regarding seller inventory, shipping, payments and buyer complaints.
• Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
• Provided seller support on refunds, posted feedback and policy changes.
• Issued credits for contested returns, shipping fees and damaged merchandise.
• Advocated for sellers and provided feedback to enhance selling process for overall improvements.

• Worked as Email associate in Vodafone back office, Okhla branch for almost 6 months.
• Handled all complaint emails from customers related to their SIM, Bills, Recharge packs and Store complaints.
• Got appreciation for work and for handling different customer calmly.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Informed customers about special promotions and provided detailed information for various products.
• Answered constant flow of customer calls with minimal wait times.
• Consulted with outside parties to resolve discrepancies and create expert solutions.

Worked as an intern for 2 months in SS corporate, NSP Pitampura for college project. SS corporate private limited is a financial company handle shares and open demat accounts for customers. Day to day task over there were:

• Sorted and organized files, spreadsheets and reports.
• Analyzed problems, identified solutions and made decisions.
• Interacted with customers by phone, email or in-person to provide information.
• Completed research, compiled data, updated spreadsheets and produced timely reports.