Paula Main
Greymouth,WTC
Summary
Proven Restorative Specialist with a track record of advocating and delivering anger management to perpetrators and victims of family violence at Poutini Waiora. Expert in employing advanced communication and expert problem-solving skills to enhance client well-being and establish significant community relationships. Demonstrated ability to manage documentation efficiently, with a deep understanding of family violence dynamics and Tikanga Maori. Achieved notable improvements in client support and advocacy.
Overview
9
9
years of professional experience
Work History
Restorative Specialist
Poutini Waiora
01.2021 - Current
- Advocated on behalf of clients in court proceedings, effectively communicating their needs and concerns to legal professionals.
- Provided crisis intervention services to domestic violence victims, ensuring immediate support and guidance.
- Maintained up-to-date knowledge of domestic violence trends, research, and best practices through ongoing professional development.
- Employed range of clinical interventions to deliver ongoing supportive counselling services for clients.
- Managed confidential client records, maintaining accuracy and privacy in accordance with legal requirements.
- Consulted and advised on methods for screening and intervening in domestic violence situations.
- Collaborated with law enforcement agencies to facilitate the prosecution of offenders and enhance victim protection.
- Organized fundraising events that raised awareness about domestic violence while generating financial support for agency programs/services offered.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support services.
- Participated in multidisciplinary team meetings aimed at addressing complex cases involving multiple service providers.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Developed tailored case management plans for clients, addressing their unique challenges and promoting self-sufficiency.
- Coordinated advocacy services with other services internally, at hospital and in community.
- Participated in professional development and training opportunities to enhance clinical skills.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
Community Support Worker
CRC Ltd
03.2020 - 01.2021
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
- Helped clients navigate social services system and access needed resources.
- Kept case files updated, accurate and aligned with requirements.
- Assisted clients with obtaining housing, employment and support resources.
Residential Youth Worker
Southern Cross Support Worker
02.2018 - 03.2020
- Maintained a safe living environment by enforcing house rules and addressing behavioural concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.
- Maintained confidentiality of sensitive resident information in accordance with HIPAA regulations.
- Organized recreational outings for residents, encouraging positive social engagement within their local community.
- Collaborated with multidisciplinary teams to provide comprehensive support for resident needs and goals.
- Supported families through consistent communication about youth progress, offering guidance on additional resources available.
- Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
- Served as a positive role model by exhibiting appropriate behaviour management strategies during difficult situations.
- Improved residents'' emotional well-being through compassionate counselling and support during challenging situations.
- Contributed to a supportive residential atmosphere by modelling healthy behaviours and boundaries for residents to emulate.
- Facilitated group sessions for skill-building, socialization, and conflict resolution among residents.
- Implemented behaviour modification techniques, resulting in improved resident interactions and reduced conflicts.
- Continuously pursued professional development opportunities to enhance skills as a Residential Youth Worker and better serve the residents.
- Monitored residents'' progress, documenting observations and providing feedback to case managers for ongoing treatment planning adjustments.
- Conducted intake assessments for new residents, gathering vital information to develop personalized care plans.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
High Risk Support Worker
CRC Ltd
01.2016 - 02.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centred care techniques.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Participated in professional development and training opportunities to enhance clinical skills.
Education
Associate of Science - Social Sciences
The Bradford Institute Of Advanced Education
Mackay Australia06.2019
Skills
- Expert Problem Solving
- Advanced Communication
- Documentation Management
- Time Management
- Analytical Thinking
- Knowledge of the dynamics of family violence and its effect on individuals,whanau and communities
- Proven ability to establish and maintain meaningful community relationships and networks
- Knowledge of Tikanga Maori that is consistent with local tikanga and kawa
- Customer Relations
Skating
I was a competitive artistic skater from the age of 3 to the age of 14. I played roller hockey for New Plymouth women's team. i played roller derby for Palmerston North, Hawks bay and Nelson teams. Now a days i just skate for fun.
Novelty cake making
Making another person happy by giving them a homemade cake is a delightful feeling.
Timeline
Restorative Specialist
Poutini Waiora
01.2021 - Current
Community Support Worker
CRC Ltd
03.2020 - 01.2021
Residential Youth Worker
Southern Cross Support Worker
02.2018 - 03.2020
High Risk Support Worker
CRC Ltd
01.2016 - 02.2018
Associate of Science - Social Sciences
The Bradford Institute Of Advanced Education
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