Prakash Narayanan
Paraparaumu Beach,WGN
Summary
As a skilled Analyst, I possess a keen eye for detail and a passion for data-driven insights. With extensive experience in data analysis and interpretation, I excel at transforming complex information into actionable recommendations that drive business success. Whether through advanced statistical models or intuitive data visualizations, I am committed to delivering accurate and impactful insights that help organizations make informed decisions. With a collaborative approach and a dedication to continuous learning, I am equipped to drive meaningful change and achieve measurable results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cyber Security Analyst
Ministry Of Business, Innovation, And Employment
05.2023 - Current
- Implementing and managing privileged access controls to safeguard critical systems and data.
- Conducting regular security assessments to identify and address potential vulnerabilities.
- Monitoring and analyzing security logs for suspicious activities related to privileged accounts.
- Collaborating with IT teams to ensure the proper configuration of privileged access tools and technologies.
- Developing and implementing security policies and procedures for privileged access management.
- Investigating security incidents and responding promptly to mitigate potential threats.
- Performing access reviews and audits to ensure compliance with security policies and regulatory requirements.
- Providing expertise in the design and implementation of secure access solutions.
- Offering guidance and training to end-users and other MBIE staff on best practices for privileged access.
- Staying updated on emerging cyber threats and vulnerabilities to proactively enhance security measures.
- Participating in internal training and development opportunities to enhance knowledge and skills.
- Ensuring that all work is carried out in accordance with the legislation, policies, and procedures, and that all decisions are consistent with the principles of natural justice and procedural fairness.
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
- Recommend improvements in security systems and procedures.
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
- Authored security incident reports, highlighting breaches, vulnerabilities and remedial measures.
- Worked with other teams to enforce security of applications and systems.
- Investigated and resolved incidents of unauthorised access to sensitive information.
- Monitored use of data files and regulated access to protect secure information.
Resolutions Analyst
Ministry Of Business, Innovation, And Employment
02.2022 - 05.2023
- Analysing large amounts of complex and technical information and applying sound judgement.
- Professional legislative services that actively aid and assist the MIQ Team's quick and correct decision-making.
- Delivered exceptional experience and maintained productive relationships with other MIQ teams.
- Originated, reviewed, processed, closed and administered complaints from start to finish.
- Developed and maintained courteous and effective working relationships.
- Summarized all key information regarding investigation into detailed report for higher management.
- Collect and critically evaluate information related to the complaint in accordance with policy guidelines and compassion.
- Coordinating with the policy team, fees team, and MIQ debts to gather information, develop expertise, and offer the best solution.
- Preparing additional materials as needed and approved by the Resolutions manager for responses related to Ombudsman, OIA and MIQ general applicants, in accordance to the essential business guidelines.
- Ensuring accurate and timely tracking, recording, statistical reporting, and follow-up activities.
- Prepare all summaries, submissions, assessments and correspondence to a very high standard of accuracy, grammar, clarity and presentation.
- Assist Senior Resolutions Analyst & Resolutions Manager in ensuring that all legally needed process stages have been followed within the allotted time frames and have been correctly recorded.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience on MIQ portal.
- Gathered, evaluated and summarized account data in detailed financial reports.
Banking Specialist
Kiwi Bank
12.2020 - 11.2021
- Delivered exceptional experience and maintained productive relationships with area small businesses.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Developed and maintained courteous and effective working relationships.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Provided outstanding level of customer service to clients and other stakeholders.
- Submitted loan applications to underwriter for verification and recommendations.
- Gathered evidence, which included recorded and written statements, financial documentation and other materials for examination.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
- Maintained strict confidentiality of bank records and client information.
- Complied with regulatory requirements of Anti Money Laundering, Privacy Act and Foreign Account Tax Compliance Act.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Structured and finalised secured and unsecured loans.
- Formalised risk assessment models and developed standards for trend analysis for corporate use.
Direct Lending Specialist
Co-operative bank
06.2019 - 12.2020
- Assessing online retail lending applications to ensure responsibly.
- Working with internal and external stakeholders to find the best deal for all loans.
- Verification of applicants Immigration status using authorised resources.
- Ensure systems and processes relating to scorecards, rule sets and reports are well documented and maintained.
- Build relationships and share knowledge and experience with the wider team and other areas of the Group with an interest in analytic and modeling.
- Liaise with referrers from other departments to gain additional information.
- Maintained confidentiality of bank records and client
- Information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Resolved a variety of complex client issues and reconstructed accounts to maintain customer relationships efficiently.
- Mitigated risk and exposure of security breaches through the development of robust contingency plans exceeding federal mandates.
- Examined checks for identification and endorsement.
- Verified amounts and integrity of every check or funds transfer.
Personal Banker Specialist
ASB
10.2018 - 06.2019
- Assessing ASB home lending applications to ensure we responsibly lend money.
- Working with internal and external stakeholders to find the best deal for all home loans.
- Verification of applicants Immigration status using authorised resources.
- Ensure systems and processes relating to scorecards, rule sets and reports are well documented and maintained.
- Build relationships and share knowledge and experience with the wider team and other areas of the Group with an interest in analytic and modeling.
- Liaise with referrers (normally Loan Brokers) to gain additional information.
Personal Banker
ASB
05.2016 - 10.2018
- Authorise and verify any domestic deposits over $10,000 with the manager's approval notes. • Ensure systems and processes relating to scorecards and reports are well documented and maintained.
- Build relationships and share knowledge and experience with the wider team and other areas of the Group with an interest in analytic and modeling
- Collaborate with CBA Fraud and Analytic teams to understand and translate improvement opportunities for both ASB and CBA Fraud/AML capabilities.
- Participate in relevant internal and external forums relating to Fraud/AML intelligence and analysis.
Personal Banker
ANZ
05.2014 - 05.2016
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Customer Service Representative
ANZ
09.2012 - 05.2014
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
Education
Bachelor of Commerce -
Rizvi College
Mumbai07.2007
Skills
- System Analysis
- Issue Identification
- Regulatory Compliance
- Risk Mitigation
- Report Preparation
- Security Solutions
- Data Processing
- Trend Analysis
- Business Operations Analysis
- MS Excel
- Analytical Thinking
- Compliance Analysis
- Deadline Adherence
- Risk Analysis
- Incident Reporting
- End-User Support
- IT Security Management
- Remote Diagnostics
- Technical Support
- Issue Resolution
- Ticketing System Proficiency
Certification
Comptia Security+
A certified professional with a comprehensive understanding of cybersecurity principles, risk management, and secure network protocols.
Comptia A+
A certified professional with expertise in hardware and software troubleshooting, system configuration, and network essentials.
References
Available upon request
Timeline
Cyber Security Analyst
Ministry Of Business, Innovation, And Employment
05.2023 - Current
Resolutions Analyst
Ministry Of Business, Innovation, And Employment
02.2022 - 05.2023
Banking Specialist
Kiwi Bank
12.2020 - 11.2021
Direct Lending Specialist
Co-operative bank
06.2019 - 12.2020
Personal Banker Specialist
ASB
10.2018 - 06.2019
Personal Banker
ASB
05.2016 - 10.2018
Personal Banker
ANZ
05.2014 - 05.2016
Customer Service Representative
ANZ
09.2012 - 05.2014
Bachelor of Commerce -
Rizvi College
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