Abdul Rawoof Shaik

• Worked as office in-charge in some of the branches of Kuwait Airways Sales and Ticketing offices located in Kuwait
• Expertise in fare calculations involving advanced ticketing procedures
• Managed government ticketing, staff rosters, and fare inquiries
• Participated in reviewing tariff, route, and fare regulation changes
• Supported staff with complex ticket issuance (open jaw, double open jaw, etc.)
• Issued SPA/Code-share agreement tickets and calculated fares for interline sectors
• Provided issuance support and resolved queries with the Pricing & Revenue Management department
• Utilized demand and forecasting data to assist pricing analysts and maximize revenue.
• Managed approximately 30 passengers, emails and faxes per day.

Prepared daily reports on reservation activity for management review and analysis.

• Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
• Collaborated with team members to achieve department goals and maintain high levels of customer service.
• Provided exceptional customer service through timely responses to emails and phone calls from potential guests.
• Utilized various software programs for managing reservations, data entry, and reporting purposes.
• Managed a high volume of 25 calls approximately per day, ensuring prompt attention to all reservation requests and inquiries.