Ramandeep Kaur
Papakura,New Zealand
Summary
I am a passionate individual seeking a challenging and rewarding position in a company where I can utilize my education, training and experience, as well as have room for career advancement. I am a person with a fantastic work ethic who is team oriented. My goal is to transmit my enthusiasm, creativity and experience into the work assigned to me, to effectively serve my organization.
Overview
10
10
years of professional experience
Work History
Checkout Manager
PaknSave Papakura
07.2023 - Current
- Resolved escalated customer complaints professionally, retaining customer loyalty despite issues encountered during their visit.
- Fostered a positive workplace culture through team-building activities and open communication channels among staff members.
- Reduced cashier errors by providing thorough training on point-of-sale systems and cash handling procedures.
- Assisted customers with special requests or accommodations, showcasing exceptional service skills.
- Implemented loss prevention measures, reducing instances of theft and fraud at the register.
- Navigated high-pressure situations during peak hours effectively, keeping staff focused on delivering excellent service while maintaining operational efficiency.
- Monitored employee compliance with company policies and procedures, addressing any discrepancies accordingly.
- Enhanced customer satisfaction by efficiently managing checkout operations and addressing customer concerns promptly.
Customer Services/Checkout Manager
New World Papakura
12.2016 - 07.2023
- Managed team of 45+ plus employees
- Rostered staff in line with wage percentage targets
- Placed online orders for services and goods such as till rolls, cigarettes, phone and sim cards, recycle bags, rubbish bags, etc
- Conducted banking and managed store charge accounts
- Office Management of cash on weekly basis
- Liaised with other Department Managers to resolve pricing issues
- Handled Café, Lotto, Self-Serve and Customer Service
- Conducted trainings, refreshers for staff
- Recruitment new staff members
- Conducted performance reviews, regular discussions, performance improvement plan
- Handled customer complaints
- Implemented health and safety policies in the department
- Implemented and managed the promotional offers within the team
- Provided after-sales services to the customers
- Liaison with representatives, foodstuffs, merchandisers, etc
- Implemented Club Card Promotions
- Lotto trained and managed staff to ensure balancing Lotto, stock take for Instant Kiwi tickets
- Returning instant kiwi tickets
- Responsible for handling float for the department
Duty Manager
New World Papakura
04.2015 - 12.2016
- Verify images of suspected shoplifters in the store
- Responsible for overall day to day team operations in the store
- Primary operational contact for the team; liaison across departments
- Determine resources needed to ensure smooth operations
- Building strong relationships with customers, clients, contractors, etc
- Managing customer enquiries and escalations
- Sustaining merchandising standards as per the store requirements
- Meeting compliance requirements pertaining to Health & Safety; Food Safety
- Directing customers, when required, to the right product and information
- Managing teams across the store and delegating tasks
- Training and development of new and existing staff
- Identifying suspicious shoplifters and coordinating with security
- Providing feedback to staff members
Education
Higher Diploma - Accounting And Business Management
Auckland University of Technology
Auckland, NZSkills
- Advanced knowledge to work on SAP
- Excellent customer service skills
- Experience with video conferencing tools like MS Teams, WebEx & Zoom
- Administer a multi-platform computer network
- Installing local and network printers, scanners and other objects
- Motivate and lead others by example
- Ability to deal with difficult customers in a polite, professional yet firm manner
- Attention to detail
- Methodical
- Find solutions quickly
- Reliable
- Mature approach
- Positive outlook
- Confident manner
- Quick to adapt to new work environment
- IT literate
- Good knowledge of Administrative skills
References
Available on request
Certificationscourses
- Food Safety Unit Standard 167/168
- First Aid Certificate
- Liquor General Manager’s Certificate (Duty Manager)
- Lotto Management Certificate
- Top Course Certificate
- Health and Safety Certificate
- Gain Certificates for: Information Management, Financial Administration and Business Communication
- Certificate in Accounting
Timeline
Checkout Manager
PaknSave Papakura
07.2023 - Current
Customer Services/Checkout Manager
New World Papakura
12.2016 - 07.2023
Duty Manager
New World Papakura
04.2015 - 12.2016
Higher Diploma - Accounting And Business Management
Auckland University of Technology
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