RAYLEEN SIMATI

• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Ensured that all customer queries were handled quickly and professionally.
• Updated databases with new and modified customer data.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Identified opportunities for process improvement within the customer service department.
• Contacted supervisor immediately when issues required escalation to avoid lost revenue.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Maintained accurate records of customer interactions, transactions and comments in the database system.

• Developed detailed product roadmaps, aligning team efforts towards achieving milestone goals and objectives.
• Mentored junior analysts in best practices for efficient data analysis techniques, fostering a culture of continuous learning within the team.
• Championed a data-driven culture within the organization, promoting the use of analytics to guide decision-making and drive business growth.
• Facilitated communication between technical and non-technical stakeholders, ensuring clear understanding of project requirements and expectations.

• MTala is Vodafone Samoas E-Wallet, so I was in charge of Managing the MTala App developments.

• Create strategies to expand the MTala platform and usage making it easier for customers to use.

• Partner up with businesses to use the MTala platform as a payment gateway.

• Market the MTala App.

• Assist customers and business with any queries or questions about the application.

• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Achieved cost-savings by developing functional solutions to problems.
• Assisted with customer requests and answered questions to improve satisfaction.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.

• Welcomed customers, offering assistance to help find store items.
• Performed other duties as assigned by management.
• Processed customer payments quickly and returned exact change and receipts.
• Conducted price checks for special orders or discounts as requested by customers.
• Greeted customers promptly and responded to questions.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Helped customers find specific products, answered questions, and offered product advice.