Renuka Krishnamurthy
Summary
Strong communicator with excellent organizational and time management Experienced Customer & operations services manager with demonstrated experience providing administrative support services. Have used variety of software applications and calendar management. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Library & Council Services Assistant
Auckland Council Library
01.2024 - Current
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Hands on experience in Day to day Library operations .
- Worked closely with senior patrons to assist them with technical queries in computer operations .
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Developed and implemented strategies to streamline office operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Administrative & Operations Consultant
Fine Laser Cutting Services Limited
03.2021 - 12.2023
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Customer Service and Operational Administration ,Excellence in Data entry .
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
- Passionate about learning and committed to continual improvement.
- Implemented processes and procedures to improve overall efficiency in operations.
- Accounting & Payroll Management along with day to day operational tasks .
- · Skilled in Effective Communication, Solid Team player, Efficient Client management,Quick Learner & Multi Tasker.
Customer Service Representative Lead
Pizza Club
10.2019 - 02.2021
- Focused on Customer service & Marketing
- Onboarded and trained customer representatives to meet performance and service goals.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Assessed customer service data to identify and address improvement opportunities.
- Customer Handling & Retail Sales Knowledge of NZ Market.
Education
Master of Arts - Business & Accounting
MIT
Manukau, NZ01.2021
Bachelor of Arts - English Literature
Bharathiyar University
India06.2001
Skills
- Administrative Support
- Customer service
- Data Entry
- Event Planning
- Office Equipment Troubleshooting
- Office Administration
- Product and service knowledge
- Editing and Proofreading
- Operations Support
- Computer Skills
- Fast Learner
- Microsoft Office Suite
- Reporting and Documentation
Languages
English
Full Professional
Tamil
Full Professional
Malayalam
Professional Working
Timeline
Library & Council Services Assistant
Auckland Council Library
01.2024 - Current
Administrative & Operations Consultant
Fine Laser Cutting Services Limited
03.2021 - 12.2023
Customer Service Representative Lead
Pizza Club
10.2019 - 02.2021
Master of Arts - Business & Accounting
MIT
Bachelor of Arts - English Literature
Bharathiyar University
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