Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Robyn Russell

North Shore,AUK

Summary

Dedicated Funeral Director with expertise in funeral service coordination and bereavement counseling. Known for community outreach and meticulous legal document preparation. Committed to supporting families during their time of need. Experienced Funeral Director with a proven track record in overseeing funeral services and coordinating arrangements with cemeteries. Skilled in managing inventory and fostering community relationships, enhancing service quality and operational efficiency. Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.

Overview

26
26
years of professional experience

Work History

Secretary Trustee

Nga Taonga o Ngai Takoto Trust Board
Kaitaia/ Awanui, Northland
01.2007 - Current
  • Developed efficient document tracking system for quick access to necessary paperwork.
  • Compiled data into concise reports for management decision-making.
  • Updated and created contact lists regularly to ensure accuracy.
  • Prepared expense reports in compliance with company policies.
  • Handled confidential documents with utmost discretion.
  • Ordered supplies and tracked inventory levels to maintain operational efficiency.
  • Organized executive calendars, managing meetings, travel, and conference calls.
  • Processed invoices and tracked payments from vendors and clients.

Funeral Director

Owned my own business
Far North, Northland
06.2003 - Current
  • Supervised staff on duty during viewings, funerals or memorial services.
  • Coordinated arrangements with cemeteries or crematories for interment or cremation of remains.
  • Actively participated in community outreach programs designed to promote awareness about funeral industry services.
  • Participated in continuing education courses to maintain licensure requirements.
  • Ensured compliance with state regulations governing funeral homes.
  • Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
  • Provided bereavement counseling to families and friends of the deceased.
  • Facilitated final disposition planning by providing resources about cemetery plots or mausoleum spaces.
  • Prepared legal documents such as death certificates and permits for burial or cremation.
  • Performed administrative duties such as answering phones, filing paperwork and completing forms.
  • Created meaningful tribute videos featuring photographs and audio recordings of the deceased.
  • Met with client families to discuss service options and pricing plans.
  • Arranged transportation of body from place of death to funeral home.
  • Assisted in pre-arranging funerals with clients.
  • Advised families on applicable laws regarding disposition of human remains.
  • Served as a liaison between family members and vendors at visitation events.
  • Maintained records of all contracts, payments and services provided.
  • Prepared obituaries for publication in local newspapers.
  • Managed ordering and inventorying of caskets, urns and other related merchandise.
  • Provided support to colleagues during times of high volume activity.
  • Conducted postmortem care such as embalming and dressing the deceased for viewing or burial.
  • Consulted with families of deceased to make funeral arrangements.
  • Arranged funerals consistent with each family's heritage and religious beliefs.
  • Conducted pre-need consultations to educate clients on available funeral plans.

Palliative Care Co-Ordinator/ Funding Development

Palliative Care Port Stephens, NSW, Australia
Nelson Bay, NSW, Australia
05.1999 - 06.2003
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Instrumental in the conceptualization of the Port Stephens Palliative Care.
  • Managing funding events.
  • Planning fundraising events.
  • Creating in-home palliative care is instrumental in creating the in-home service.
  • Correlating medicine from pharmacy to patients at home.
  • Creating a better area in hallways and bathroom areas in safety standards.
  • Working alongside the Director of Nursing.
  • Allocating staff. In maintaining in-home service.
  • Funding applications are ongoing.
  • Government access in the Minister of Health in problem solving.

Education

High School Diploma -

Hillary College
Auckland, NZ
01-1972

Skills

  • Funeral service coordination
  • Bereavement counseling
  • Legal document preparation
  • Inventory management
  • Community outreach programs
  • Customer relationship management
  • Mortuary Assist
  • Celebrant at Funeral Services
  • Services in Te Reo Maori

Accomplishments

  • Certificate of Achievement, 1997 Citizen of The Year Award. Australia Day
  • Ernst and Young Entrepreneur of the year Award 1998

Timeline

Secretary Trustee

Nga Taonga o Ngai Takoto Trust Board
01.2007 - Current

Funeral Director

Owned my own business
06.2003 - Current

Palliative Care Co-Ordinator/ Funding Development

Palliative Care Port Stephens, NSW, Australia
05.1999 - 06.2003

High School Diploma -

Hillary College

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Robyn Russell