Ruben Reji Varghese
5C Ngatiawa Street, One Tree Hill, Auckland,AUK
Summary
Experienced professional who has raised service standards and quality operations throughout my career-a highly motivated and competitive individual who will be a great asset to any team/organization.
Overview
1
1
year of professional experience
Work History
Customer Support Associate
Arizto Real Estate
06.2024 - Current
- Provide customer support and always maintain customer relationships to achieve the goal of helping the customer with their doubts and support every customer to avoid uncertainty
- Records customer interactions and transactions in CRM systems
- Update customer records with details of inquiries, complaints, or comments
- Manage customer accounts, process orders, handle billing or payment queries, and record them in Excel
- Work closely with other team members to ensure customer satisfaction
- Share insights and knowledge with team members to improve overall support quality
- Participate in team meetings and contribute to team goals
- Gathering feedback from our customers, and listening to suggestions for improvement, to provide quality service and enhance operations.
Pizza Making
Pizza Hut
10.2023 - 02.2024
- Greeted customers in a friendly and timely manner, took orders accurately, and provided excellent customer service
- In addition, I prepared a variety of pizzas and other menu items following standardized recipes and procedures to ensure consistent quality and taste
- Ensured all customer orders were correct and complete before serving or delivery, minimizing errors and enhancing customer satisfaction
- Assisted in inventory checks, stock management, and reordering supplies to maintain adequate stock levels and minimize waste
- Addressed customer complaints and issues promptly and professionally, seeking to resolve problems to the customer's satisfaction and positive response to the customer regarding complaints and queries.
Education
Master of Professional Accounting - Accounting
Unitec Institute of Technology
Mt Albert07-2024
Bachelor of Commerce -
Mar Ivanios College
Mavelikara Kerala04-2023
Skills
- Positive Thinking
- Teamwork
- Time Management
- Problem-Solving
- Patience
- Microsoft Excel
- Data Entry
Languages
- English
- Tamil
- Malayalam
References
- Dino Joseph, 0221567739, Area Sales Manager, Arizto Real Estate
- Anish Kumar, +91 9605672920, Store Manager, Pizza Hut Kollam, India
Timeline
Customer Support Associate
Arizto Real Estate
06.2024 - Current
Pizza Making
Pizza Hut
10.2023 - 02.2024
Master of Professional Accounting - Accounting
Unitec Institute of Technology
Bachelor of Commerce -
Mar Ivanios College
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