Safi Tian

• **File and Documentation Management:** Implemented an efficient filing system for all client records and documentation, maintaining confidentiality and ensuring easy retrieval.
• **Online Marketing and Client Relationship Development:** Conducted targeted online marketing campaigns on platforms such as Facebook, Instagram, and WeChat. Developed and maintained strong client relationships.
• **Financial Management:** Managed client payments, ensuring smooth transaction processes and accurate financial records.
• **Client Progress Monitoring:** Monitored client progress, provided tailored support, and addressed any issues promptly to ensure successful visa outcomes.
• **Administrative Efficiency:** Streamlined administrative processes to improve efficiency and productivity.
• **Urgent Problem Solving:** Addressed urgent issues promptly, ensuring client satisfaction and well-being.
• **Client Needs Assessment:** Listened to and understood the needs of both the company and individual clients, providing solutions that maximized client satisfaction and well-being.

• **Expanded Responsibilities:** Carried out immigration assistant tasks with additional duties in marketing and event organization.
• **Recruitment and Onboarding:** Managed recruitment processes and facilitated the onboarding of new employees.
• **Official Correspondence:** Maintained frequent communication with Immigration New Zealand (INZ) and other official bodies to track and expedite client application processes.
• **Stakeholder Engagement:** Attended business events to build and enhance relationships with stakeholders.
• **Team Coordination:** Conducted weekly meetings with teams in New Zealand and China to ensure alignment and coordination.

• **Visa Preparation:** Assisted licensed immigration advisers in preparing various visa applications, including work, student, and residency visas.

• **Client Relationship Management:** Built and maintained strong relationships with clients and stakeholders, including individuals, employers, and overseas agencies.
• **Task Management:** Ensured timely completion of assigned tasks and managed workflows using CRM systems like Zoho.
• **Document Preparation:** Utilized tools such as Zoho Signs, Adobe Acrobat, and Notion for efficient document preparation and management.
• **Administrative Support:** Performed various administrative tasks within the office, including drafting agreements and managing client invoices.
• **Customer Service:** Provided excellent customer service by addressing client inquiries and resolving issues promptly.
• **Financial Management:** Managed client payments, invoicing, and other financial transactions to ensure smooth and accurate processes.

• **Exchange Program Support:** Assisted teachers and students from China during the exchange program at Albany Primary School, ensuring a smooth and enriching experience.

• **Student Support:** Provided comprehensive language, learning, and life support to international students, enhancing their academic and personal well-being.
• **Communication and Coordination:** Facilitated effective communication and coordination between Albany School staff, study tour students, and their homestays, fostering a cohesive and supportive environment.
• **Interpretation Services:** Performed interpretation work during primary school classes, teachers' meetings, and welcoming/farewell ceremonies, bridging language gaps and ensuring clear understanding.
• **Cultural Integration:** Guided students on sightseeing tours in Auckland during weekends, helping them explore and integrate into the local culture.

• **Study Tour Coordination**: Managed a 21-day study tour program to 13 universities in the USA, ensuring smooth daily itineraries and addressing any issues promptly.
• **Daily Management**: Oversaw schedules to maintain consistency, while ensuring students' dietary and accommodation needs were met for maximum satisfaction.
• **Safety Assurance**: Implemented safety measures to guarantee a high-quality experience for students throughout the tour.
• **Communication**: Facilitated effective communication between students, guides, and organizations for seamless operations.
• **Conflict Resolution**: Efficiently resolved emergencies and conflicts to maintain a positive environment and student satisfaction.

• **Program Coordination:** Assisted the organization manager in organizing and coordinating community classes, ensuring smooth operations and high-quality educational experiences.

• **Online Marketing:** Conducted online marketing campaigns to promote kids' programs, increasing participation and engagement.
• **Report and Proposal Writing:** Wrote detailed reports and proposals for government departments and Harbour Sports, securing funding and support for various initiatives.
• **Enrollment Management:** Managed student enrolments, maintaining accurate records and ensuring a streamlined registration process.
• **Class Coordination:** Coordinated between students and class teachers for yoga, Chinese language, and drama classes, ensuring effective communication and class quality.
• **Feedback Collection:** Collected and analyzed feedback from students and parents to continuously improve program offerings and address any concerns promptly.