Sajan Thapa
Christchurch,Philiphstown
Summary
I am an energetic, ambitious and resourceful person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with experiences in Hospitality Industry, I am looking for an opportunity to further learn, excel and groom myself in a professional working environment. I possess excellent public relations skill and desire to overcome challenging goals.
Overview
4
4
years of professional experience
Work History
Porter/Gest Service Agent
Distinction Hotel
11.2022 - Current
- Communicated with coworkers and managers about completed duties.
- Greeted guests with warmth and professionalism for friendly, helpful service and direct them to reception for check in.
- Valet parking, label tag and post in valet sheet correctly
- Carry and label guests’ luggage with tags
- Clean front door, reception , lobby, floors and bathrooms.
- Checking in guest, allocating room, handling over key, Checking out and take payment
- Respond to all guest questions and requests
- Response phone call and mail
- Manage guest bookings and reservations
- Completing administrative tasks such as filing and photocopying
- Helping guests with special requests, for example wake-up services and taxi bookings
- Liaising with housekeeping staff to ensure rooms are available for check-in
Sales Assistant
Kmart
06.2020 - 09.2021
- Decant, Online order picking & packing, fill stocks, stock counting, clearance items price tagging, presentation and leading the decant team.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Check out operator, assist customer with enquiries, product return, purchase products and payments.
- Team player, assist and give ideas to duty manager to compete daily task and improve customer service.
Housekeeping Attendant
Crowne Plaza, Hotel and Resort
09.2019 - 05.2020
- Clean, vacuum, dusting and mopping rooms and bathrooms and making bed according to the standard
- Service stopover room and give requested guest suppliers
- Trained new employees and lead team when required
- Assist and provide services according to their request and needs.
Education
Diploma Level 5 & 6 - Travel and Tourism Level
Southern Institute of Technology
Queenstown, NZ05.2020
Higher Secondary School - Management
New Model Higher Secondary School
Pokhara, Nepal05.2015
Skills
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Teamwork
- Creativity
- Advance Computer
- Customer service
- Good Communication
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Timeline
Porter/Gest Service Agent
Distinction Hotel
11.2022 - Current
Sales Assistant
Kmart
06.2020 - 09.2021
Housekeeping Attendant
Crowne Plaza, Hotel and Resort
09.2019 - 05.2020
Diploma Level 5 & 6 - Travel and Tourism Level
Southern Institute of Technology
Higher Secondary School - Management
New Model Higher Secondary School
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