Sally Reed
Administration
Mangere,New Zealand
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Voluntary Assistant
SCOPA (Non Profit Organisation)
02.2023 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with event coordination and on-site support.
- Served on advisory boards and committees to boost program planning and administration.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
Store Manager
Koreta's Closet
08.2021 - 08.2022
- Developed and maintained relationships with customers.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Customer Service Representative
Fast Connect
07.2017 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Diploma In Culinary Arts - Food Sciences And Technology
Auckland University of Technology
Auckland, AUK12.2016
Certificate In Education - Arts
National University of Samoa
Samoa12.2012
Pacific Secondary School Certificate - Liberal Arts And General Studies
Samoa College
Samoa 12.2011
Samoa School Certificate - Liberal Arts And General Studies
Samoa College
Samoa 12.2010
Primary Education Certificate - General Studies
Marist Brothers School
Samoa12.2006
Skills
- Safety Assurance
- Product Costing
- Staff Development
- Sales Expertise
- Client Account Management
- Product Analysis
- Training and Development
- Team Leadership
- Product and Service Sales
- Special Events
- Time Management
- Employee Motivation
- Staff Training
- Goals and Performance
- Customer Service
- Retail Merchandise Quality Standards
- Database Management
- Sales Professional
- Sales Promotion
- Product Merchandising
- Multitasking and Organization
- Positive and Friendly
- Mathematical Calculation and Reasoning
- Database Maintenance
- Market and Competitor Research
- Outstanding Communication Skills
- Verbal and Written Communication
- Multi-Line Phone Systems
- Email Correspondence
- Financial Literacy
- Support Services
- Complaint Handling
- Workload Management
- Client Correspondence
- Microsoft Office Suite
- Computer Skills
- External Communications
- Large-Scale Events Planning
- Summary Reports
- Spreadsheet Development
- Anticipates Needs
- Printers and Peripherals
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Referees
Available on request
Timeline
Voluntary Assistant
SCOPA (Non Profit Organisation)
02.2023 - Current
Store Manager
Koreta's Closet
08.2021 - 08.2022
Customer Service Representative
Fast Connect
07.2017 - 05.2021
Diploma In Culinary Arts - Food Sciences And Technology
Auckland University of Technology
Certificate In Education - Arts
National University of Samoa
Pacific Secondary School Certificate - Liberal Arts And General Studies
Samoa College
Samoa School Certificate - Liberal Arts And General Studies
Samoa College
Primary Education Certificate - General Studies
Marist Brothers School
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