Selena Jenkins

• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
• Followed company policies and procedures during shift.
• Escalated issues to supervisor for immediate remediation.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Carried out day-day-day duties accurately and efficiently.
• Maintained energy and enthusiasm in fast-paced environment.
• Actively listened to courier drivers, handled concerns quickly and escalated major issues to supervisor.
• Exceeded goals through effective task prioritization and great work ethic.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Oversaw daily operations to ensure high levels of productivity.

• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
• Supported financial operations, processing invoices and payments.
• Organizing and scheduling bookings.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Utilized office management software to record and track customer information.
• Processed incoming and outgoing mail and packages.
• Greeted incoming visitors and customers professionally and provided friendly assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.

The organisation was affected by change that resulted in workforce changes being needed and I was therefore made redundant.

• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Delivered packages to customer doorsteps and business offices.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
• Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
• Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.

• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Answered customer questions and provided product information.
• Maintained effective team member communication.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Consistently lifted materials weighing as much as 30kg.
• Used hand-held devices to record and monitor inventory levels.
• Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
• Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.

• Selected fruit to be harvested by studying size, shape and colour.
• Provided feedback to management to improve operations.
• Picked and arranged fruit following specified instructions.
• Maintained safe work environment with standards of food and human safety regulated by Health Department.