Summary
Overview
Work History
Education
Skills
Accomplishments
Problem Solving
Public Speaking
Customer Service Skills
Critical Thinking
Communication Skills
Teamwork Skills
References
Hobbies and Interests
Timeline
Generic

Shamal Shankar Lal

WAINUIOMATA,New zealand

Summary

Dynamic sales professional with a proven track record at KITCHEN THINGS, excelling in lead generation and customer service excellence. Adept at utilizing CRM software to enhance client relationships and drive sales growth. Recognized for team leadership and market analysis, consistently achieving high conversion rates through proactive engagement and problem-solving. Full use of Sales Star development program. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Overview

20
20
years of professional experience

Work History

Sales Consultant

Target Furniture
Lower Hutt, New Zealand
03.2022 - Current
  • Using CRM - Customer Enquiry's (quotations), Furniture Sales and assembly.
  • Ensured customer satisfaction by providing follow-up support after purchases.
  • Maintained accurate records of all sales activities in the CRM system.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Participated in regular training sessions on new products, services, and industry trends.
  • Performed cold calls to prospective customers to introduce company offerings.
  • Handled credit and debit card payment processing to complete purchasing experience.

Senior Sales Executive

KITCHEN THINGS
WELLINGTON, WELLINGTON
07.2023 - 08.2025
  • Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
  • Investigated customer complaints regarding product quality or service delivery.
  • Generated leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and competitive pricing.
  • Monitored competitor activity in order to stay ahead of the competition in terms of pricing, promotions.
  • Identified new business opportunities through research, customer feedback and industry analysis.
  • Provided training on product features, benefits and use cases for internal staff members.
  • Provided exceptional customer service throughout the entire sales process.
  • Managed a team of sales representatives by setting goals, providing guidance, monitoring performance and offering coaching as needed.
  • Maintained high conversion rate on consistent basis by engaging with customers, responding quickly to concerns and alleviating issues.

Sales Consultant

Noelleeming
Lower Hutt, New Zealand
05.2017 - 02.2022
  • Ensured customer satisfaction by providing follow-up support after purchases.
  • Advised customers on best practices when using company products or services.
  • Identified areas of improvement within existing processes and procedures.
  • Generated leads through cold calling, networking, and referrals.
  • Established long-term relationships with key contacts at client companies.
  • Generated daily reports on sales activities for management review.
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
  • Negotiated deals and handled complaints or objections.

Sales Consultant

Home direct
Wellington, New Zealand
04.2009 - 04.2017

Sales Consultant

Norman ross
Wellington, New Zealand
04.2007 - 03.2009
  • Ensured customer satisfaction by providing follow-up support after purchases.
  • Monitored competitor activity and pricing strategies to adjust accordingly.

Sales Consultant

VODAFONE
Wellington, New Zealand
02.2006 - 02.2007

Education

Weltec
01.2005

Skills

  • Training and development
  • Customer engagement
  • Sales forecasting
  • CRM software usage
  • Team leadership
  • Customer service excellence
  • Lead generation
  • Creativity
  • Comforting customers when they need it
  • Market analysis
  • Objection handling
  • Prospecting skills
  • Time management
  • Consultative sales

Accomplishments

Live wire sales, 2019

Problem Solving

Correct Decision making

Public Speaking

Engaging with Customers

Customer Service Skills

Patience and understanding customers

Critical Thinking

Explain my conclusions

Communication Skills

Excellent presentation and negotiation skills

Teamwork Skills

Enjoys working closely with others

References

  • Heath ongley, Regional sales manager - Home direct, Heath@xtra.co.nz, 0210544153
  • Thushara sanjeewa, Store manager - noelleeming lower hutt, 02102461516
  • Daniel Dias, Store Manager - Target Furniture, daniel.d@targetfurniture.co.nz, 021422984
  • Jon Russell, Store Manger - Kitchen Things, jonrussell.russell@gmail.com

Hobbies and Interests

  • Community service
  • Outdoor activities
  • Travelling
  • Social media marketing

Timeline

Senior Sales Executive

KITCHEN THINGS
07.2023 - 08.2025

Sales Consultant

Target Furniture
03.2022 - Current

Sales Consultant

Noelleeming
05.2017 - 02.2022

Sales Consultant

Home direct
04.2009 - 04.2017

Sales Consultant

Norman ross
04.2007 - 03.2009

Sales Consultant

VODAFONE
02.2006 - 02.2007

Weltec

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Shamal Shankar Lal