SHERRYL BENJAMIN
Auckland,New Zealand
Summary
Highly motivated QA Specialist with 5+ years of experience in quality assurance, troubleshooting, and software validation. Adept at diagnosing and resolving technical issues, providing excellent customer support, and optimizing system performance. Strong background in Agile methodologies, test execution, and documentation, ensuring smooth user experiences and software reliability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Assistant
Strandbags & Postie
10.2023 - Current
- Developed strong customer service and problem-solving skills, assisting customers with product selection and inquiries
- Processed transactions and managed store inventory efficiently
TEST ENGINEER
Bombardier
10.2019 - 03.2020
- Provided technical support and troubleshooting assistance to internal teams and end-users
- Conducted software validation testing to ensure system reliability
- Diagnosed and resolved system defects in collaboration with developers and analysts
- Created detailed documentation and reports for issue tracking and resolution
QA TEST LEAD
Techno Brain
04.2018 - 09.2019
- Led a team of testers, providing technical guidance and troubleshooting assistance
- Managed and tracked issues using Jira, ensuring timely resolutions
- Collaborated with developers and clients to improve system performance
- Conducted UI testing to enhance user experience and accessibility
Software QA Engineer
Deepkiran Foods Pvt. Ltd.
05.2015 - 05.2017
- Performed functional and regression testing, identifying and reporting system defects
- Provided user support and guided clients through troubleshooting steps
- Maintained test documentation and executed system test plans
Senior Process Associate (Technical Support)
Tata Consultancy Services
04.2013 - 04.2015
- Led a team of testers, ensuring smooth execution of testing and support activities
- Provided technical assistance to users, resolving system issues effectively
- Logged and tracked defects using the Quality Center, ensuring proper defect resolution
Education
Master of Applied Technology -
Unitec Institute of Technology
04-2025
Post Graduate Diploma - Computer Sciences & Applications
GLS University
06-2018
Bachelor of Science - Electronics And Communications
Bhavnagar University
06-2011
Skills
- Customer Assistance
- System Testing & Debugging
- Agile & Scrum Methodologies
- SQL & Database Management
- Jira & Confluence
- Selenium & Automation Tools
Accomplishments
- Streamlined QA & Support Processes – Optimized issue resolution workflows, reducing downtime and improving efficiency.
- Recognized for Excellence in Customer Support – Received a Special Recognition Award for outstanding service.
Certification
i) Certified Scrum Master (CSM)
ii) Foundation Level Testing Certification
Timeline
Sales Assistant
Strandbags & Postie
10.2023 - Current
TEST ENGINEER
Bombardier
10.2019 - 03.2020
QA TEST LEAD
Techno Brain
04.2018 - 09.2019
Software QA Engineer
Deepkiran Foods Pvt. Ltd.
05.2015 - 05.2017
Senior Process Associate (Technical Support)
Tata Consultancy Services
04.2013 - 04.2015
i) Certified Scrum Master (CSM)
ii) Foundation Level Testing Certification
Master of Applied Technology -
Unitec Institute of Technology
Post Graduate Diploma - Computer Sciences & Applications
GLS University
Bachelor of Science - Electronics And Communications
Bhavnagar University
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