Sina Macdonald
East Tamaki,AUK
Summary
I have been fortunate to gain experience across various fields through numerous volunteer and work experience opportunities since I was 14 year old. I have been able to gain experience in area's such as customer service, event management and in-bound / out-bound calls. I strive to ensure that I deliver great service when assisting to people. I am trustworthy, reliable, committed and work well within a team environment. I am a quick learner and able to adapt in times that require a high level of demand and focus. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. My goal as an employee and member of a team or business is to uphold the values and expectations that create the foundation to the best of my capabilities and beyond.
Overview
8
8
years of professional experience
Work History
Volunteer
Pasefika Youth United
08.2021 - Current
- Event planning and logistics for community based event
- Contacting venues, booking performers, hiring equipment and organizing sponsors
- Communicating across different parties to ensure that efficiency and a smooth flow
- Event Co-Ordinator - overseeing operations and logistics of the event
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Supported engaging, fun, and smooth-running events by helping with organization and planning
Volunteer ( Youth Leader)
Do Good Feel Good
03.2019 - Current
- Responsible for coordinating all of the moving parts involved in ensuring events go smoothly, including choosing venues, catering services, and hiring performers
- Plan and coordinate all the details before the event and handle day-of logistics
- Providing support to people, communities in performing activities, events, or services
- Conducting research and collecting data regarding community, Health and Young people, in order to identify issues, shortcomings and possible outputs - Presents opportunities to establish new social and networking opportunities with services and other youth groups.
COVID-19 Non-Clinical Advisor
Whakarongorau Aotearoa
11.2021 - 07.2022
- Empathetic and supportive phone manner, especially as many of our service users are calling in a time of fear and confusion for them
- Sound judgement to recognize and assess risk and to escalate a call to a qualified clinical support person
- Analyzed individual COVID-19 cases to discern patterns in patient outcomes, applying discovered data to inform future treatment decisions.
- Leveraged local and regional COVID-19 testing data to inform advice to healthcare facilities and local governments, shaping viral response policies.
- Working collaboratively with a diverse range of service users
- Ability to follow processes and meet high compliance and quality standards.
Navigator
Oceanian Leadership Network
10.2019 - 03.2022
- Plan, research and deliver a variety of initiatives, as well as monitor progress to make sure the young people are getting the most out of the initiatives and sessions.
- Provide guidance, advice, feedback and support to students, serving variously as role model, teacher, counsellor, advisor, advocate, and friend, depending on the specific goals and objectives for the student and programme.
- Responsible for the logistic coordination and organization of assigned events through out the year, temporary staff recruitment, staff coordination and events' material organization.
Outbound Call Centre Operator
Auckland University of Technology
10.2020 - 03.2021
- Took inbound and outbound calls using computer and call centre software systems - Ensured accuracy of data by keeping track of all student calls via spreadsheets and logs - Conduct interviews for enrollment in to university based bridging programme and summer employment - Recording all relevant information from calls in an orderly fashion by utilizing software systems (eg
- Microsoft) - Administration for summer programme -Preparing, organizing and storing information in paper and digital form -Dealing with queries on the phone and by email
Retail Sales Assistant
Kmart
06.2019 - 03.2020
- Operated cashier POS systems to process customers' payments and settle refunds
- Maintain outstanding store condition and visual merchandising standards
- Ensure high levels of customer satisfaction through excellent sales service
- Fulfilling online orders and operating online systems.
- Utilized upselling techniques to promote additional products and increase sales.
- Worked with loss prevention in monitoring shopper behavior.
Holiday Program Facilitator (student Volunteer)
Stardome Observatory & Planetarium
04.2015 - 09.2017
- Organizing and delivering an interactive school holiday programme for children -Assisting children with science experiments, arts and craft and games
- Ensure appropriate safeguards are in place to protect the safety and welfare of the children, spectators and volunteers
- Performing science experiment demonstrations and science talks for the groups that arrive for the programme.
- Communicated with guests clearly and with good humour to encourage engagement.
Retail Sales Assistant
The Warehouse Group
06.2017 - 07.2017
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
National Certificate -
Auckland Girls' Grammar School
Auckland, AUK2018
Skills
- Rapport Building
- Data Collection
- Organized
- Adaptable
- Efficient
- Inbound Call Centre and Outbound Call Centre
- Microsoft Office 365
- Data Evaluation
- Research Abilities
- Collaborative
References
Donna Cliff
People's Lead - Whakarongorau Aotearoa
Email: donnacliff@gmail.com
Contact number: 0221986382
Siniva Melei
Supervisor - Whakarongorau Aotearoa
Email: siniva06@gmail.com
Contact number: 02041920571
Languages
English
Native or Bilingual
Tonga
Professional Working
Timeline
COVID-19 Non-Clinical Advisor
Whakarongorau Aotearoa
11.2021 - 07.2022
Volunteer
Pasefika Youth United
08.2021 - Current
Outbound Call Centre Operator
Auckland University of Technology
10.2020 - 03.2021
Navigator
Oceanian Leadership Network
10.2019 - 03.2022
Retail Sales Assistant
Kmart
06.2019 - 03.2020
Volunteer ( Youth Leader)
Do Good Feel Good
03.2019 - Current
Retail Sales Assistant
The Warehouse Group
06.2017 - 07.2017
Holiday Program Facilitator (student Volunteer)
Stardome Observatory & Planetarium
04.2015 - 09.2017
National Certificate -
Auckland Girls' Grammar School
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